Branch Manager at Smash Technology

Smash Technology is a fast-growing digital solutions and technology-driven company committed to building innovative products and delivering seamless services across multiple sectors. We leverage modern tools, data-driven decision-making, and customer-centric processes to provide exceptional value to clients and stakeholders.

At Smash Technology, we pride ourselves on excellence, efficiency, and innovation. Our operations span across Lagos and Abuja, with a diverse team working collaboratively to deliver top-tier solutions in customer service management, operations, sales, digital engagement, software delivery, and brand management.

We are recruiting to fill the position below:

Job Title: Branch Manager

Location: Lagos 
Employment Type: Full-time

Summary

• The branch manager is responsible for overseeing the day-to-day operations of the branch, driving sales performance, ensuring target achievement, supervising staff, and maintaining excellent service delivery
• The ideal candidate must possess strong leadership abilities and proven experience in sales, team management, customer relations, and achieving measurable results.

Key Responsibilities
Branch Operations Management:

• Oversee daily branch activities to ensure efficiency, compliance, and productivity.
• Monitor branch workflow, staff performance, attendance, and discipline.
• Ensure smooth coordination across customer service, sales, KYC, and administrative teams.
• Enforce company policies, procedures, and operational standards.

Sales & Target Achievement:

• Develop and execute strategies to achieve monthly, quarterly, and annual sales targets.
• Lead and motivate the sales team to drive conversions and meet KPIs.
• Monitor lead flow, track performance, and ensure high conversion rates.
• Identify market opportunities, customer trends, and branch-level business growth strategies.

Team Leadership & Staff Management:

• Recruit, supervise, train, and mentor staff within the branch.
• Conduct performance reviews and implement coaching plans for underperforming staff.
• Maintain a positive work environment that promotes productivity and teamwork.
• Delegate tasks appropriately and ensure accountability across all units.

Customer Experience & Relationship Management:

• Ensure exceptional customer service delivery across the branch.
• Resolve escalated customer complaints professionally and promptly.
• Build strong client relationships to support retention and referrals.
• Monitor and improve customer satisfaction scores.

Reporting & Compliance:

• Prepare daily, weekly, and monthly operational and sales reports.
• Ensure full compliance with company processes, documentation standards, and KYC requirements.
• Ensure all assets and inventory are properly managed and accounted for.
• Collaborate with HR, Admin, Finance, and IT as required.

Strategic Contribution:

• Participate in management meetings and contribute to organizational decision-making.
• Recommend operational improvements and innovation opportunities.
• Support implementation of new systems, policies, and procedures.

Key Requirements

• Bachelor’s degree in Business Administration, Marketing, Management, or related field.
• 5 - 10 years of experience in branch management, operations, sales, or business development.
• Proven track record of meeting and exceeding sales targets.
• Strong leadership, communication, and team management skills.
• Excellent problem-solving and decision-making skills.
• Strong knowledge of customer service standards and sales processes.
• Ability to work under pressure and manage multiple priorities.

Skills & Competencies:

• Sales-driven mindset with strong negotiation skills
• Excellent leadership and people management skills
• Strong analytical and reporting abilities
• Customer-centric approach
• High level of discipline, integrity, and professionalism
• Proficiency with digital tools, CRM systems, and basic office applications.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: hr@smashtechgroup.com using the Job Title as the subject of the email.