Customer Service Officer at Smash Technology Limited (2 Openings)

Smash Technology is a vibrant and fast-growing tech company passionate about innovation and excellence. We specialize in providing smart digital and business solutions that help brands and organizations work better and grow faster.

At Smash Technology, we believe in creativity, teamwork, and continuous growth. Our work culture is young, dynamic, and inspiring a place where ideas are valued, and people are empowered to make real impact.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Locations: Abuja (FCT) and Lagos
Employment Type: Full-time (On-Site)
Reports to: Branch Manager / Head of Operations

Job Summary

• The Customer Support Officer is responsible for providing exceptional customer service while also driving lead conversion and sales.
• The role requires an energetic, customer-focused individual who can handle inquiries, resolve issues, and convert leads into active paying customers. This position is strictly in-office, with no outdoor marketing duties.

Key Responsibilities
Customer Support & Service Delivery:

• Provide timely, professional, and friendly customer service via calls, chats, WhatsApp, email, and walk-ins.
• Handle customer inquiries, complaints, and support requests with accuracy and empathy.
• Guide customers through product/service information and onboarding processes.
• Maintain proper documentation, customer records, and communication logs.

Sales & Lead Conversion:

• Convert assigned leads into paying customers through effective communication and follow-up.
• Explain product offerings clearly and convincingly to potential customers.
• Collaborate with the sales and operations team to ensure smooth onboarding after conversion.
• Meet and exceed monthly lead conversion and sales targets.
• Track leads, prospects, and conversions using CRM or internal tools.

Operational Support:

• Assist in KYC verification and documentation when required
• Support branch operations, front desk functions, and customer onboarding activities.
• Ensure customers receive a seamless experience from initial inquiry to full service activation.

Reporting:

• Prepare daily and weekly reports on inquiries, conversions, issues resolved, and pending cases.
• Provide feedback to management on customer patterns, service gaps, and improvement opportunities.

Requirements

• OND / HND / B.Sc in any relevant field.
• 3–8years of experience in customer service, telesales, front desk, or related roles.
• Strong sales and lead conversion skills.
• Excellent verbal and written communication abilities.
• Strong problem-solving skills and attention to detail.
• Proficiency with WhatsApp Business, CRM tools, basic office software, and digital communication tools.
• Ability to multitask and work well under pressure.
• Strong customer relations and interpersonal skills.
• Must be disciplined, organized, and result-driven.

Key Competencies:

• Customer-focused mindset
• Strong sales ability
• Excellent communication
• Lead management and conversion
• Emotional intelligence
• Team collaboration
• Professionalism and patience

Work Expectations:

• Must work physically on-site daily; no remote/hybrid option.
• Required to meet weekly and monthly performance targets.
• Must maintain a positive and professional attitude with customers and team members.

Application Closing Date
Not Specified.