Service Supervisor at Genesis Group Nigeria (3 Openings)

Genesis Group is a hospitality and entertainment conglomerate specializing in providing exceptional dining, leisure, and lifestyle experiences through its diverse portfolio of quick service restaurants, hotels, cinemas, and event services.

We are recruiting to fill the position below:

Job Title: Service Supervisor

Locations: Wuse 2, Apo and Gwarinpa - Abuja (FCT) 
Employment Type: Full-time

What You’ll Do
Lead the Floor:

• Direct the team during your shift, assign positions, adjust on the fly, and keep communication tight.
• Make quick, practical decisions that protect service speed and food quality.

Own the Guest Experience:

• Step in immediately when something’s off, cold fries, long waits, wrong orders, and fix it without drama.
• Train your team to give the kind of service that creates regulars, not refunds.

Keep Operations Snapping:

• Ensure food safety standards are followed every minute (temperatures, holding times, sanitation, FIFO).
• Anticipate bottlenecks—prep levels, labor distribution, and station readiness—before they hit.

Grow Your Team:

• Coach crew members in real time, whether it’s improving drive-thru pace, organizing the sandwich station, or sharpening communication.
• Hold people accountable in a firm-but-fair way that earns respect, not resentment.

Protect the Business:

• Handle cash management, tills, deposit drops, and shift paperwork with no shortcuts.
• Monitor labor and waste, making smart adjustments to hit daily targets without burning out the team.

What You Bring

• Experience in a fast-paced foodservice environment (supervisory experience a plus, but not required if you’re a proven high performer).
• You move fast, communicate clearly, and don’t get flustered by lines that wrap around the building.
• Ability to coach, motivate, and redirect team members without escalating tension.
• Strong sense of responsibility around safety, cleanliness, and accuracy.
• Comfortable holding others accountable and being held accountable yourself.

Application Closing Date
3rd December, 2025.