General Manager at Wells Royale Hotel

Wells Royale Hotel is a newly established 4-star luxury hotel located in the serene and vibrant city of Enugu. Designed with modern hospitality standards, the hotel offers elegant accommodation, exceptional dining, and state-of-the-art conference facilities for both business and leisure guests. As a growing brand committed to excellence and professional service, we provide a dynamic environment where talented individuals can contribute to building a premier hospitality destination in Enugu.

We are recruiting to fill the position below:

Job Title: General Manager

Location: Enugu
Employment Type: Full-time

Job Summary

• We are seeking an experienced and strategic General Manager to lead over all hotel operations at Wells Royale Hotel.
• The ideal candidate will ensure exceptional guest satisfaction, drive profitability, and maintain 4-star service standards.
• The role requires strong leadership, financial acumen,and hands-on hospitality experience.

Job Responsibilities

• Leadership & Strategic Management:
  • Provide over all leadership and strategic direction for hotel operations.
  • Develop business strategies to drive revenue, profitability, and guest satisfaction.
  • Lead and supervise all hotel departments.
  • Ensure operational efficiency aligned with the hotel’s vision and 4-star service standards.
• Operational Oversight:
  • Oversee daily hotel operations to ensure smooth functioning across all units.
  • Establish and enforce standards for service quality, hygiene, safety, and brand consistency.
  • Coordinate with department heads to ensure efficient workflow and issue resolution.
  • Conduct regular facility inspections to maintain property standards.
• Financial Management:
  • Work with the account department to develop budgets, forecasts, and financial plans.
  • Monitor revenue performance, costs, and profit margins across departments.
  • Oversee financial controls, audit readiness, and compliance with financial procedures.
  • Approve major expenditures and review financial reports for informed decision-making.
• Guest Experience & Quality Control:
  • Ensure exceptional guest satisfaction through high service standards and attention to detail.
  • Respond to escalated guest issues professionally and implement corrective actions.
  • Monitor guest feedback, online reviews, and reputation platforms to maintain a strong brand image.
• Human Resource Leadership:
  • Provide mentorship and direction to management staff and supervisors.
  • Participate in recruitment of key staff and ensure proper workforce planning.
  • Promote a positive work culture, staff training, and continuous development.
  • Implement performance management systems and reward structures.
• Sales, Marketing & Business Development:
  • Collaborate with the Sales & Marketing team to drive occupancy, events, and F & B revenue.
  • Identify new business opportunities and partnerships.
  • Represent the hotel at industry events, corporate meetings, and community engagements.
• Compliance, Safety & Risk Management:
  • Ensure compliance with hospitality regulations, government policies, and hotel standards.
  • Uphold health and safety protocols, emergency procedures, and property security.
  • Mitigate operational risks and ensure readiness for audits and inspections.

Requirements

• Education:
  • B.Sc Degree or HND qualification in Hospitality Management, Business Administration, or a related field.
  • Professional hospitality certification (ITPN, AHLEI (CHA), City & Guilds, NIHOTOUR) is an added advantage.
• Experience:
  • 7 – 10 years hospitality experience with at least 3 years in a senior management role.
  • Prior experience as a General Manager or Deputy General Manager in a 4-star or 5-star hotel is highly preferred.
  • Strong background in hotel operations, financial management, and guest services.
• Skills:
  • Exceptional leadership and people management abilities.
  • Strong financial acumen and decision-making skills.
  • Excellent communication, negotiation, and interpersonal skills.
  • High emotional intelligence, professionalism, and integrity.
  • Ability to multitask, handle pressure, and maintain calm in high-demand situations.
  • Proficiency in PMS, POS systems, and Microsoft Office suite.

Application Closing Date
Not Specified.