Team Leader at TM Technical Service

TM Technical Services is an outsourced collection service company that provides professional customer repayment and loan-recovery support for leading digital lending platforms across Nigeria. We are committed to efficient collections, strong customer engagement, and reliable field operations that help our clients manage repayments effectively.

We are recruiting to fill the position below:

Job Title: Team Leader

Location: Iju Ishaga, Lagos
Employment Type: Full-time

Job Summary

• We are seeking a reliable and experienced Team Leader to supervise and support our loan recovery agents.
• This role requires strong leadership, effective communication skills, and the ability to drive team performance while ensuring compliance with company standards.

Key Responsibilities

• Supervise and guide loan recovery agents in their daily tasks.
• Ensure team members meet recovery targets and maintain productivity.
• Monitor performance, track daily reports, and provide feedback.
• Resolve escalated customer issues professionally and promptly.
• Train, coach, and motivate staff to improve efficiency and results.
• Enforce company policies, ethical recovery practices, and quality standards.
• Prepare performance reports and submit updates to management.
• Support recruitment and onboarding of new collectors.
• Foster teamwork, discipline, and a positive work environment.

Qualifications

• OND / HND / Bachelor’s Degree in a relevant field.
• Minimum of 1 year of experience in collections or supervisory roles (preferred).
• Proficiency in basic computer operations and reporting tools.
• An understanding of loan recovery processes is an added advantage.

Required Skills:

• Strong leadership and people-management skills.
• Excellent communication and interpersonal abilities.
• Good problem-solving and decision-making skills.
• Ability to manage pressure and meet strict deadlines.
• Strong organizational and time-management skills.
• Computer literacy (Microsoft Office, email tools, CRM systems, reporting).
• High emotional intelligence and professionalism.

Salary
N120,000 - N150,000 per month. 

Application Closing Date
20th December, 2025.

How to Apply
Interested and qualified candidates should send their CV to: TmHr@teemaxtechnicalservice.com using the Job Title as the subject of the email.