Collections Officer at DAG Industries Nigeria Limited

DAG Industries Nigeria Limited provide a wide range of Bajaj motorcycles, Bajaj tricycles, Bajaj genuine spares, MRF tyres, DAG lubricants, and dependable after-sales service. Backed by a dedicated team of skilled and trained technicians, authorized service stations, and our own service center, DAG is proud to contribute to Nigeria’s growth by supporting infrastructure development and creating employment opportunities. This work helps strengthen livelihoods across communities.

We are recruiting to fill the position below:

Job Title: Collections Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Purpose of the Role

• The Collections / Repayments Officer is responsible for managing a portfolio of clients to ensure timely weekly repayment of loans.
• This role requires strong relationship-building skills, disciplined follow-up, and effective conflict resolution.
• The Officer must maintain accurate records, communicate professionally, and ensure high levels of client trust while safeguarding the company’s asset finance portfolio.

Key Responsibilities
Client Relationship Management:

• Maintain ongoing weekly communication with every client in the assigned portfolio (±200 clients).
• Build and nurture trusted, professional relationships with clients through consistent and respectful interaction.
• Understand each client's circumstances, challenges, and financial behaviour to provide appropriate support.
• Serve as the primary contact for clients relating to their loan accounts.
• Weekly Collections G Repayment Monitoring
• Ensure each client makes their weekly loan repayment on time, every week, without exception.
• Conduct pro-active calls and follow-ups to remind, confirm, and secure repayments.
• Monitor repayment patterns and identify early warning signs of potential delinquency.
• Work closely with the Finance Team to reconcile payments and ensure accurate tracking.

Conflict Resolution G Problem-Solving:

• When a client is unable to make a payment, discuss the situation in detail and record all details. Document all conversations, agreements, and revised commitments in the company’s Portfolio Management System (PMS).
• Maintain professionalism during difficult conversations, ensuring solutions are fair and clearly understood.
• Escalate immediately to the Collections Manager if: No agreement can be reached, A dispute arises, or A client becomes un-cooperative.
• Collaborate closely with the Collections Manager to ensure amicable resolutions.

Portfolio Management G Reporting:

• Manage a portfolio of 200 clients effectively, efficiently, and professionally.
• Monitor repayment performance daily and take corrective action for missed or late payments.
• Maintain accurate and up-to-date notes in the PMS for all client interactions.
• Prepare periodic reports on arrears, repayment behaviour, and portfolio performance.
• Contribute to the continuous improvement of the collections process.

Key Performance Indicators (KPIs)
The Collections Officer will be measured against:

• On-time weekly repayment rate across the portfolio
• Effective management of assigned clients
• Weekly contact made with 100% of clients
• Low delinquency and arrears rate
• Accuracy and completeness of system notes and logs
• Timely escalation of complex or unresolved cases

Required Qualifications & Experience

• High School completion Certificate required; further education in Finance, Business, or Credit / Collections, or related field is advantageous.
• 1 - 3 years of experience in collections, customer service, microfinance, or credit/loan repayment roles.
• Experience in asset finance or asset-backed lending is a strong advantage.
• Understanding of loan agreements, repayment structures, and arrears management practices.

Skills & Competencies:

• Excellent verbal communication and active listening skills.
• Strong relationship-building ability and a client-centred approach.
• Persuasive, confident, and able to handle difficult conversations calmly.
• Problem-solving and negotiation skills.
• High attention to detail and disciplined documentation habits.
• Ability to manage large client portfolios efficiently.
• Proficiency in MS Office and Portfolio Management/CRM systems.
• Strong organisational skills with the ability to prioritise and multitask.

Personal Attributes:

• Professional, patient, and empathetic
• Self-motivated with a strong sense of responsibility
• Persistent without being aggressive
• Ethical, trustworthy, and confidential
• Resilient and able to handle pressure
• Solutions-oriented mindset

Application Closing Date
Not Specified.