Consultant, Client Service at Stanbic IBTC Bank

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:

Job Title: Consultant, Client Service

Job Ref ID: 80447282A-0001
Location: Lagos
Job Type: Full-time
Business Segment: Personal & Private Banking

Job Description

• To assist clients in the Private Banking Suite with their service requests, complaints and queries in order to deliver a positive client experience.

Job Responsibilities

• Assess client service requirements and resolve accordingly or routes them to the appropriate person or department for resolution
• Issue Debit cards, Credit Cards, pre-paid cards and Personal Identification Number (PIN) codes as per set procedure.
• Generate lead, build new and/or maintains existing customer relationships for walk-in clients.
• Receive and process customer requests for cheque books and debit cards, prepaid cards and credit cards including changing of ATM limits as per laid down procedure.
• Ensure procedures are followed to meet and maintain quality service levels and turn-around times. Strives for continuous service improvement.

Qualifications

• University Degree.

Experience Required:

• 1 - 2 years branch banking experience
• Knowledge of the bank's products, compliance procedures and regulations governing the management of financial services.

Additional Information:
Behavioural Competencies:

• Checking Things
• Developing Expertise
• Establishing Rapport
• Examining Information
• Following Procedures
• Interacting with People
• Meeting Timescales
• Showing Composure
• Team Working
• Thinking Positively
• Understanding People
• Upholding Standards.

Technical Competencies:

• Active Listening
• Application & Submission Verification (Business Banking)
• Client Servicing
• Difficult Calls Management
• Query Resolution.

Application Closing Date
Not Specified.