Associate Relationship Manager at Standard Chartered Bank

Standard Chartered Bank - We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. As a leading international bank, we strive to help people and businesses prosper across Asia, Africa and the Middle East.

We are recruiting to fill the position below:

Job Title: Associate Relationship Manager

Job ID: 44136
Location: Port Harcourt, Rivers
Job type: Full-time
Work style: Office Working
Job type: Regular Employee
Area of interest: Retail Banking

Job Summary

• Join Standard Chartered as a Relationship Manager within our dynamic Wealth and Retail Banking division.
• This role centers on fostering, managing, and growing lasting relationships with high-net-worth and affluent clients.
• You'll play an integral role in delivering personalized financial advice and tailored wealth management solutions that align with clients' evolving financial goals.
• As a trusted advisor, you will contribute to expanding our client base and enhancing existing relationships while ensuring compliance with operational and regulatory standards.

Key Responsibilities
As a Relationship Manager, you will be entrusted with managing a discerning portfolio of affluent clients, delivering exceptional customer experiences and wealth advisory expertise:

• Acquire and onboard new affluent clients, identifying opportunities to expand the client base.
• Deepen engagement with existing clients by understanding their financial aspirations and recommending suitable wealth management products and services.
• Deliver personalized, advisory-led solutions encompassing investments, financing, and bancassurance aligned with clients’ evolving needs.
• Maintain detailed records of client interactions, follow up on leads, coordinate client appointments, and ensure timely closure of client requests.
• Support clients throughout their financial lifecycle, adapting solutions as clients progress through different career stages and life events.
• Build enduring relationships that foster loyalty and safeguard clients' wealth through appropriate risk management and investment strategies.
• Stay informed of current market trends, new product launches, and promotional campaigns to enhance advisory capabilities.
• Ensure strict adherence to regulatory requirements and internal controls in client account management.
• Uphold high standards of client service excellence to reinforce the bank’s reputation and client satisfaction.

Qualifications
Candidates should meet the following educational and professional criteria to be considered for the role:

• Minimum educational requirement of a Bachelor of Science degree or equivalent qualification.
• Relevant professional memberships or certifications related to banking, finance, or wealth management are highly desirable to support continuous learning and adherence to industry best practices.
• Completion of mandatory and developmental bank training programs, including role-specific, regulatory, and compliance courses focusing on Anti-Money Laundering, Conflict of Interest, Anti-Bribery, and Sanctions awareness.
• Multilingual abilities are a plus, particularly languages relevant to the local market and clients served.

Additional desired skills and attributes include:

• At least 7 years of banking experience, ideally with a strong sales and client relationship pedigree.
• Exceptional communication, interpersonal, and networking skills to build and maintain impactful relationships.
• A keen ability to quickly assimilate new products and financial services, adapting to evolving market demands.
• Demonstrated market awareness and the capability to benchmark effectively against industry standards.
• Strong data analysis and management information capabilities.
• Ability to work flexibly and adapt to a fast-paced, agile environment.
• Personal qualities such as courage, creativity, responsiveness, and trustworthiness.
• Appreciation and capability to thrive in a diverse, international team environment.
• A motivated and self-driven approach to identifying and capitalizing on new business opportunities.
• Consistent demonstration of high personal conduct standards aligned with the bank’s core values and behaviours.

Skills and Experience:
Successful candidates will demonstrate a blend of technical aptitude, interpersonal skills, and regulatory understanding to excel in this role:

• Proven expertise in managing conduct and mitigating risks within financial services.
• Experience in managing and developing client relationships in the affluent segment, with a strong focus on wealth management solutions.
• Effective stakeholder management skills, capable of collaborating across internal teams to deliver seamless client experiences.
• Strong communication skills, able to articulate complex financial concepts clearly and build trust with clients.
• In-depth knowledge of financial regulatory environments, compliance standards including KYC (Know Your Customer) and CDD (Customer Due Diligence) procedures.
• Ability to proactively identify client needs and tailor financial solutions that address these requirements comprehensively.
• Demonstrated capability to manage competing priorities and operate with agility in a dynamic, client-focused environment.

Application Closing Date
Not Specified.