Trainer at Eric Kayser Nigeria

Eric Kayser Nigeria is part of the globally renowned Maison Kayser brand, founded by master baker Eric Kayser in Paris, France. Established in Nigeria to bring authentic French bakery excellence to the local market, Eric Kayser Nigeria is known for its commitment to artisanal craftsmanship, high-quality ingredients, and exceptional customer experience.

We are recruiting to fill the position below:

Job Title: Trainer

Location: Victoria Island, Lagos
Employment Type: Full-time
Reports to: HR Manager / Operations Manager

Job Purpose

• The Trainer is responsible for designing, implementing, and delivering structured training programs to all staff across Eric Kayser and Leila outlets.
• This role ensures that employees acquire and maintain the skills, knowledge, and behaviors necessary to deliver excellent service, meet operational standards, and support the company’s culture of continuous improvement.

Key Responsibilities
Training Development & Delivery:

• Develop comprehensive training materials, guides, and programs tailored to different roles (bakers, pastry team, front-of-house, customer service, admin staff).
• Deliver interactive training sessions, workshops, and on-the-job coaching.
• Ensure training content is clear, practical, and aligned with company standards and policies.
• Conduct refresher training sessions to reinforce skills and knowledge.

Skills Assessment & Evaluation:

• Assess staff competencies regularly to identify gaps in knowledge or performance.
• Design assessments, quizzes, and practical exercises to evaluate learning effectiveness.
• Track training outcomes and produce reports for management to demonstrate improvement and ROI.

Continuous Learning & Improvement:

• Maintain up-to-date knowledge of best practices, industry trends, and operational standards.
• Introduce new training techniques, methods, and tools to enhance staff performance.
• Collaborate with department heads to address specific operational or service challenges through targeted training.

Staff Engagement & Mentorship:

• Provide mentoring and coaching to staff to foster professional growth.
• Support new hires with induction programs to ensure smooth onboarding and immediate integration.
• Promote a culture of accountability, teamwork, and high performance through training initiatives.

Reporting & Administration:

• Maintain records of all training activities, including attendance, performance assessments, and feedback.
• Prepare monthly reports summarizing training sessions conducted, participation, and impact.
• Provide recommendations for further learning interventions based on observed gaps.

Key Performance Indicators (KPIs)

• Percentage of staff trained per month and year. 
• Improvement in staff competency scores post-training.
• Reduction in operational errors or customer complaints linked to staff performance.
• Employee satisfaction and engagement scores related to training programs.

Qualifications & Experience

• Minimum of a Bachelor’s Degree in Human Resources, Education, Hospitality, or a related field. 
• 8 - 10 years of experience as a Trainer, Learning & Development Officer, or similar role.
• Proven experience in a restaurant, hotel, or hospitality setting.
• Strong knowledge of bakery, pastry, or restaurant operations is a plus. 
• Experience in designing and delivering effective training programs.

Skills & Competencies:

• Excellent communication, presentation, and facilitation skills.
• Strong organizational and time management skills. 
• Ability to adapt training approaches to different learning styles. 
• Analytical mindset with the ability to assess skill gaps and track improvement.
• Patience, empathy, and the ability to motivate and engage staff.
• Proficient in MS Office (Word, Excel, PowerPoint) and digital learning tools.

Salary
Attractive and Negotiable.

Application Closing Date
30th November, 2025.