Operations Manager at Lifebank

LifeBank is a technology company that powers hospitals and care centers to deliver quality healthcare to patients in emerging markets. The company’s technology, infrastructure, agile production, and distribution networks enable hospitals in emerging markets to catch up with their global peers. The company has distributed 45,000+ medical products to 1000+ healthcare facilities, saving 18,000+ lives across Nigeria, Ethiopia and Kenya. At LifeBank, we are the technology-led healthcare system for the future.

We are recruiting to fill the position below:

Job Title: Operations Manager

Location: Bodija, Ibadan - Oyo
Employment Type: Full-time
Department: Operations
Reports to: Director of Operations

Job Summary

• The Operations Manager oversees all day-to-day operational activities across shifts, ensuring efficiency, productivity, and high-quality service delivery.
• This role develops and implements operational strategies, manages resources across multiple teams, and ensures that operational goals are met consistently while maintaining compliance with organizational standards.

Key Responsibilities

• Lead and manage daily operations across all shifts to ensure smooth workflow and adherence to company standards.
• Develop, implement, and optimize operational policies, procedures, and processes.
• Allocate resources effectively, including staffing, scheduling, and workload management across shifts.
• Monitor operational KRs, performance metrics, and team productivity to drive continuous improvement.
• Collaborate with cross-functional teams (Finance, HR, Customer Service, Logistics, etc.) to achieve business objectives.
• Ensure compliance with quality, safety, and regulatory standards.
• Resolve operational challenges and escalate critical issues when necessary.
• Manage vendor and supplier relationships, ensuring timely delivery of goods and services.
• Prepare and present operational performance reports to senior management.
• Lead, mentor, and develop team members to achieve high performance and professional growth.
• Support strategic planning and execution of operational initiatives to improve efficiency and service delivery.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or related field (Master’s degree is a plus).
• Minimum 3years of experience in operations, preferably in a healthcare, shift-based or 24/7 operational environment.
• Strong leadership, organizational, and decision-making skills.
• Experience in managing multi-shift teams and improving operational efficiency.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in Google Workspace and operational management software .
• Ability to handle multiple priorities under pressure and across different shifts.
• Knowledge of compliance, quality, and safety standards.

Key Skills:

• Leadership & Team Management
• Multi-Shift Operations Management
• Strategic & Tactical Planning
• Process Improvement & Efficiency Optimization
• Problem-Solving & Critical Thinking
• Communication & Stakeholder Management
• Time & Resource Management.

Shift System:
To ensure continuous operations, the Operations Manager may be required to oversee any of the following shifts:

• Morning Shift: 8:00 AM – 3:00 PM
• Afternoon Shift: 12:00 PM – 7:00 PM
• Night Shift: 7:00 PM – 8:00 AM (next day)
• Flexibility is required to supervise operations across all shifts and to address operational emergencies.

Salary
N200,000 - N250,000 per month. 

Compensation & Benefits:

• Competitive salary
• Health Insurance
• Training and professional development opportunities.

Application Closing Date
Not Specified.