Sales / Client Service Officer at Bonzee Consulting

Bonzee Consulting is a forward-thinking and people-oriented HR/Business Advisory company.

We are recruiting to fill the position below:

Job Title: Sales / Client Service Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities
Sales & Business Development:

• Identify and engage prospective clients (corporate and retail) to promote the organization’s health plans.
• Prepare and deliver presentations, pitches, and product demonstrations.
• Generate proposals, negotiate terms, and close enrolments to meet sales targets.
• Conduct marketing visits and campaigns to increase brand visibility and subscription.
• Track sales activities and maintain an updated pipeline of leads.

Client Services & Relationship Management:

• Serve as the primary contact for assigned clients, ensuring prompt resolution of enquiries, complaints, and service issues.
• Facilitate seamless onboarding for new clients, including documentation, data collection, and plan activation.
• Conduct periodic client engagement visits, service reviews, and feedback sessions.
• Follow up on authorizations, hospital issues, claims, and service escalations.
• Ensure clients understand their health plans, benefits, exclusions, and access to care.

Operational & Administrative Duties

• Work closely with the Claims, Provider Relations, Enrollment, and Customer Service units to ensure timely service delivery.
• Update CRM and maintain accurate records of client interactions.
• Prepare weekly and monthly sales reports, performance summaries, and service updates.
• Support in policy renewals, premium collections, and client database management.

Key Performance Indicators (KPIs)

• Monthly and quarterly sales revenue achieved.
• Number of new corporate and retail clients onboarded.
• Client satisfaction and retention rate.
• Response time to client issues (hospital complaints, authorizations).
• Timeliness and accuracy of reports and documentation.

Qualifications & Requirements

• Bachelor’s degree in Marketing, Business Administration, Health Sciences, or related field.
• 2–5 years of experience in HMO sales, client service, insurance, or healthcare administration.
• Strong understanding of HMO operations, health plans, and hospital processes.
• Excellent communication, negotiation, and presentation skills.
• Proficiency in MS Office and CRM tools.
• Strong customer orientation and problem-solving skills.
• Ability to work under pressure and meet sales targets.

Competencies:

• High level of emotional intelligence.
• Detail-oriented with excellent follow-through skills.
• Professional, articulate, and confident.
• Ability to build long-term relationships with clients and providers.

Salary
N120,000 - N150,000 / month.

Application Closing Date
29th November, 2025.

How to Apply
Interested and qualified candidates should send their CV to: Nneka.uwajeh@skyblue.com.ng using the Job Title as the subject of the email.