Service Supervisor at Genesis Group Nigeria

Genesis is a wholly Nigerian owned group with business interests in hotels, restaurants, cinemas, shopping malls, real estate development, catering and snack foods. Genesis has its corporate head office in Port Harcourt, Rivers State. For twenty five years, we have provided 'exceptional products and services' to multinationals, local corporations and the Nigerian public.

We are recruiting to fill the position below:

Job Title: Service Supervisor

Location: Onitsha, Anambra
Employment Type: Full-time

Responsibilities
Guest Experience Leadership:

• Act as the “floor captain” during service: greeting guests, managing queues, and stepping in to resolve concerns promptly.
• Monitor service speed, order accuracy, and dining area ambience to maintain QSR brand standards.
• Identify guest behavior patterns (peak times, common complaints) and adjust staffing or processes immediately.

Team Supervision and Coaching:

• Lead and motivate service crew on shift; assign positions such as cashier, dining room attendant, runner, and expediter.
• Coach team members in real time on upselling, product knowledge, and guest interaction.
• Support onboarding and skills training for new service staff.

Shift Operations Management:

• Oversee opening and closing routines: cash drawer prep, cleanliness checks, readiness of service stations, and shift briefings.
• Ensure proper rotation and display of products, condensation checks on beverages, temperature checks (if applicable).
• Monitor POS usage, discounts, voids, and cash handling to minimize errors and misuse.

Cleanliness & Safety Oversight:

• Enforce hygiene and sanitation protocols in the dining area, counters, restrooms, and self-service stations.
• Ensure crew compliance with food safety, customer-safety, and allergen-awareness guidelines.
• Conduct spot checks to prevent accidents such as slips, clogged stations, or unsafe equipment use.

Reporting & Coordination:

• Provide end-of-shift service reports including customer feedback, speed-of-service issues, and staffing gaps.
• Work closely with kitchen, dispatch, and delivery teams to maintain smooth service flow.
• Report recurring service issues or guest experience trends to the Restaurant Manager with suggested improvements.
• Confident, well-organized individual who can manage a busy FOH during rush hours without losing composure.
• Someone with a natural customer-service flair and the ability to energize a team.

Requirements

• A supervisor who balances professionalism
• Minimum 2 years experience in a Quick Service Restaurant or high-volume hospitality environment.
• Experience supervising or leading small teams (even informally).
• Strong communication and conflict-resolution skills.
• Comfortable using POS systems and handling cash.
• Ability to stand for long hours and multitask under pressure.
• Applicants Must have completed their Nysc.

Application Closing Date
27th November, 2025.

How to Apply
Interested and qualified candidates should send their Applications to: vacancies@genesisgroupng.com using the Job Title as the subject of the email.