Program Manager - Operations at a Next-generation Technology and Business School

A next-generation technology and business school for career professionals is recruiting to fill the position below:

Job Title: Program Manager - Operation

Location: Lagos
Employment Type: Contract

About the Role

• The Program Manager is responsible for planning, executing, and managing the delivery of academic and professional development programs at the Business and Technology School.
• This role ensures programs are designed to align with industry needs, student career goals, and institutional objectives.
• In addition, the Program Manager ensuring seamless execution and operational excellence across all programs. This role oversees program workflows, process optimisation, resource allocation, and cross-functional coordination to deliver high-quality outcomes on time and within budget.
• The Program Manager acts as the backbone of program delivery—driving efficiency, scalability, and continuous improvement across the organisation.
• The Program Manager leads cross-functional coordination between academic, organisational partnerships, sales, growth and marketing, faculty, and industry partners to deliver high-quality, impactful learning experiences.

Key Responsibility
Planning, Strategy & Alignment:

• Develop, organize, and manage programs that align with the school’s mission and strategic objectives.
• Define program scope, goals, milestones, success metrics, and deliverables in alignment with business priorities.
• Design and implement new program strategies to support long-term institutional growth.
• Coordinate and align cross-functional stakeholders (e.g., product, marketing, finance, HR) to ensure program success.
• Facilitate strong communication and collaboration across internal teams and external partners.

Program Management & Operations:

• Oversee daily program operations, ensuring smooth execution across multiple initiatives.
• Plan, launch, and manage academic and career programs from initiation to completion.
• Develop, implement, and optimize standard operating procedures (SOPs) for efficient delivery.
• Ensure compliance with policies, accreditation standards, quality benchmarks, and stakeholder expectations.
• Manage school calendars, schedules, and resources to ensure smooth operations.
• Drive the launch and execution of special initiatives and pilot programs.
• Track and report overall program performance metrics

Cross-Team & Stakeholder Coordination:

• Collaborate with cross-functional teams to ensure alignment on project requirements, deadlines, and timelines.
• Build and maintain relationships with internal and external stakeholders to ensure value delivery.
• Identify and initiate strategic partnerships with organizations that can enhance technical content and learning outcomes.

Learning & Development Support:

• Coordinate and manage live class sessions to ensure programs run smoothly.
• Provide structured support to instructors, mentors, and students, including performance tracking through review frameworks.
• Serve as a bridge between students and faculty to ensure smooth communication and collaboration.
• Provide program-specific technical and administrative support, escalating LMS and payment issues where necessary.
• Collaborate with the Product and Partnerships teams to nurture highly skilled talent and ensure excellence in delivery.

Leads Acquisition & Retention:

• Facilitate Clarity calls sessions with leads from paid-ads or organic channels to share our program value proposition and benefits.
• Manage the onboarding and off-boarding processes for learners across cohorts.
• Ensure sales, growth and marketing teams have the necessary programs creatives and support for sales and marketing initiatives.

Appointment Setting & Scheduling:

• Conduct Needs Assessment Calls: Initiate contact with prospective students to understand their educational goals, background, and specific needs. Use a consultative approach to determine how the program aligns with their aspirations and convert them from leads to customers.
• Schedule and Manage Informational Sessions:Schedule confirmed, high-quality informational appointments for students with Program Advisors or themselves, using calendar management tools (e.g., Calendly, Google Calendar).
• Provide Program Information: Attend the initial appointment setting calls to clearly and accurately inform students about program details, curriculum, outcomes, and requirements, ensuring they have a foundational understanding before a deeper consultation.
• Confirm and Remind: Send detailed follow-up reminders (email/text) that include the appointment time, meeting link, and key points of discussion to ensure attendance and preparedness.
• Manage Scheduling Logistics: Proactively reschedule or redirect appointments based on student availability and ensure a seamless handoff to the appropriate Advisor.

Student Success & Monitoring:

• Facilitate learner enrollment, onboarding, engagement, evaluations, and offboarding across cohorts.
• Track student progress in real time, proactively supporting learners at risk of falling behind.
• Monitor student performance to ensure academic, professional, and career growth.
• Protect learner data in compliance with NDPR and GDPR data protection regulations.

Faculty Performance:

• Track and report faculty performance metrics, including teaching quality, student engagement, and curriculum delivery.
• Provide coaching, training, and professional development opportunities for faculty.
• Manage faculty schedules, program calendars, and resource allocation.
• Support continuous improvement in teaching quality and learner experience.

Program Operations & Execution 

• Oversee daily program operations, ensuring smooth execution across multiple initiatives.
• Plan, execute, and oversee strategic programs from initiation to successful completion.
• Develop, implement, and optimize standard operating procedures (SOPs) for program delivery.
• Ensure compliance with organizational policies, quality standards, and stakeholder expectations.
• Proficient in efficiently managing school calendars to ensure smooth operations and scheduling.

Programs Partnerships & New Initiatives:

• Identify, build, and manage strategic partnerships with academic institutions, corporate partners, and industry networks.
• Drive program partnerships that create opportunities for internships, projects, and global exposure.
• Develop and launch new initiatives and pilot programs that expand the school’s reach and impact.
• Foster collaborations that enhance innovation in teaching, learning, and employability.

Curriculum Design & Development:

• Design, review, and update business and technology curricula to ensure industry relevance.
• Develop competency-based learning objectives aligned with career pathways and employer needs.
• Ensure flexible delivery across online, hybrid, and in-person formats.
• Support faculty with instructional design and innovative teaching strategies.
• Evaluate curriculum effectiveness using student data, feedback, and market research.
• Research emerging trends in business, technology, and education to keep content future-ready.

Practical & Experiential Learning:

• Design and implement hands-on learning experiences, including projects, internships, apprenticeships, and industry challenges.
• Lead innovation labs, hackathons, bootcamps, and applied research projects.
• Collaborate with faculty to embed labs, simulations, and experiential activities into courses.
• Continuously evaluate experiential programs using student outcomes and employer feedback.
• Align practical learning with global workforce trends and emerging technologies.

Industry & Career Integration:

• Build partnerships with employers, startups, and industry leaders to support experiential education.
• Integrate entrepreneurship, innovation, and problem-solving into academic programs.
• Develop career readiness pathways, including workshops, mentorship, and certifications.
• Act as a bridge between academics, program management, and career services to ensure holistic student development.

Project Management & Change Management:

• Manage program budgets, risks, issues, change log, learning log and dependencies with timely resolution.
• Implement tools and systems that enable transparency and effective program tracking.
• Drive continuous improvement initiatives for scalability, efficiency, and effectiveness.
• Support change management efforts to ensure adoption and sustainability of programs.

Marketing, Branding & Sales Enablement:

• Collaborate with marketing to create program creatives, content, and campaigns that drive acquisition, retention and revenue.
• Provide program insights, outcomes, and success stories for use in recruitment and admissions.
• Partner with sales/admissions teams to deliver curriculum briefs, value propositions, and student success narratives.
• Represent programs at events, webinars, and conferences to strengthen brand credibility and reach.

Performance Monitoring & Reporting:

• Track program performance against KPIs, budgets, timelines, and risk factors.
• Develop program plans, progress reports, and dashboards for leadership visibility.
• Lead program reviews, retrospectives, and reporting to ensure accountability and continuous improvement.
• Use data-driven decision-making to refine and optimize programs for greater impact.

Qualifications

• Bachelor’s degree in Business, Operations, Project/Program Management, or related field (Master’s desireable).
• 2-3+ years of experience managing programs within the learning and development, Edtech, software development, or other related field.
• Good knowledge of the latest Learning & Development trends with the zeal to educate and empower Africans.
• Good knowledge of Learning Management Systems.
• Strong process design, workflow optimisation, and operational excellence background.
• Proven ability to manage budgets, resources, and vendor relationships.
• Excellent leadership, problem-solving, and organisational skills.
• Proven track record of operational excellence managing programs, new program initiatives.
• Proficiency in program management tools (e.g., Asana, Jira, Monday.com).
• Strong analytical and reporting skills, with attention to detail.
• Ability to work in a fast-paced, dynamic environment with competing priorities.

Who you are:

• You are a proactive, action-oriented with minimal supervision, customer-obsessed problem solver who takes full ownership and thrives in fast-paced environments. You combine strategic thinking with operational excellence, making data-informed decisions and delivering high-impact results with minimal oversight. You're deeply committed to learning, iteration, and excellence, embracing collaboration, inclusion, and diverse perspectives to drive sustainable growth and innovation.
• Program Management
• Strategic process planning and resource management.
• Community Management
• Conflict resolution skill
• Data capture and analysis
• Execution and operational excellence.
• Clearly shows strategy, stakeholder management, and program impact.
• Performance monitoring and evaluation.
• Mastery of Program/project tools and techniques
• Cross-functional collaboration
• Reporting & Evaluation
• Excellent team management skills.
• Customer success

Our Culture:
Embody Our Culture and Values - Live Our Culture Through Actions:
We live by a culture of excellence, integrity, and growth:

• Take Ownership – Act with initiative, accountability, and long-term focus.
• Customer Obsession – Prioritize customer value and outcomes.
• Execute with Excellence – Deliver quality work with precision and impact.
• Action-Oriented – Make fast, informed decisions using experimentation and data.
• Learning & Iteration – Embrace continuous growth and improvement.
• Inclusive & Diverse – We champion diverse perspectives so every voice is heard and valued. By uniting our different views, we don't just follow tradition—we build a better way, together.

Remuneration

• Competitive salary package N100,000 – N250,000 Monthly based on experience and qualifications.
• Flexible working schedule
• Remote work options
• Performance-based bonuses ONLY if companies target is met
• Office based perks.

Application Closing Date
24th December, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online