User Operation Specialist at Crossover Microfinance Bank

Crossover Microfinance Bank Limited is a state-licensed MFB with the Central Bank of Nigeria approval to operate in Lagos state.

We are recruiting to fill the position below:

Job Title: User Operation Specialist

Location: Ikeja, Lagos
Employment Type: Full-time

About the Role

• As an User Operations Specialist, you will support our day-to-day user engagement, coordinate across teams, and help manage copyright-related processes.
• This role sits at the intersection of content, operations, and user experience.
• The ideal candidate is someone who can manage tasks efficiently, write short promotional copy, and collaborate with cross-functional teams like product, design and marketing.

Key Responsibilities

• Plan and execute user operation campaigns aimed at user acquisition, activation, and retention.
• Write simple, engaging promotional content for users.
• Coordinate with internal teams (product, design, content) to execute tasks smoothly.
• Manage content operations including copyright review and compliance.
• Monitor the platform for any inappropriate or non-compliant user activity and take necessary action.
• Act as the primary point of contact and executor for operational tasks requested by other teams such as Product, Design, and Marketing.
• Coordinate the execution of key tasks, including scheduling and sending push notifications, in-app announcements, and promotional emails.
• Support user engagement and operational workflows as needed.
• Monitor user activity and flag issues or trends for the team.
• Support campaign rollout and feedback tracking.

Requirements

• 2–4 years experience in operations, user operations, or a similar role.
• Experience with content moderation or copyright workflows.
• Advanced knowledge of tools like CMS, email platforms, or push notification tools.
• Familiarity with design tools (Figma)
• Ability to work with cross-functional teams.
• Ability to write clear and engaging content.
• Organized, resourceful, and able to manage multiple tasks.
• Ability to communicate in Chinese is an added advantage.

Application Closing Date
30th December, 2025.