Microsoft Dynamics 365 and Systems Support Officer at a Reputable Company

A Reputable Company is recruiting suitable candidates to fill the position below:

Job Title: Microsoft Dynamics 365 and Systems Support Officer

Location: Abuja (FCT)
Employment Type: Contract

Job Description

• Our client is looking for a highly skilled and motivated ICT Officer with specialized expertise in Microsoft Dynamics and systems support.
• This position offers an excellent opportunity for a professional who is passionate about IT systems management, troubleshooting, and ensuring the seamless operation of our ICT infrastructure.

Job Summary

• The ICT Officer will play a key role in managing and maintaining the company's ICT systems, with a strong focus on Microsoft Dynamics and ICT infrastructure support.
• The ideal candidate will have extensive experience in implementing, configuring, and providing user support for Microsoft Dynamics, as well as ensuring the smooth functioning of ICT systems within the organization.
• You will work closely with the ICT Manager to troubleshoot technical issues, ensure system optimization, and support ICT infrastructure to enhance business operations.

Key Responsibilities
Microsoft Dynamics Support:

• Administer, configure, and maintain the Microsoft Dynamics platform to meet business requirements.
• Provide expert support to users of Microsoft Dynamics, including troubleshooting, training, and problem resolution.
• Assist in the customization and optimization of Dynamics workflows, modules, and functionalities to improve efficiency.
• Monitor system performance, security, and integrity within Microsoft Dynamics.
• Collaborate with stakeholders to gather requirements and implement solutions using Dynamics.

Systems and ICT Infrastructure Support:

• Manage and maintain the company’s ICT infrastructure, including servers, networks, databases, and other essential systems.
• Provide day-to-day technical support for hardware and software issues, ensuring quick resolution to minimize downtime.
• Support users by installing, configuring, and updating ICT systems, applications, and equipment.
• Monitor and optimize the performance of ICT systems to ensure high availability and performance.
• Oversee data backups, disaster recovery plans, and system security measures to protect company assets.
• Ensure adherence to best practices for ICT infrastructure and implement network upgrades when necessary.

ICT Systems Maintenance & Development:

• Conduct regular systems audits, troubleshoot issues, and implement preventative maintenance across the network.
• Manage IT inventory, including hardware, software, and licenses, ensuring compliance and up-to-date records.
• Lead ICT-related projects such as system migrations, upgrades, and installations.
• Ensure proper documentation of all IT processes, system configurations, and troubleshooting steps.

User Training & Development:

• Train staff on Microsoft Dynamics and other relevant systems to improve proficiency and efficiency.
• Provide ongoing support to users to ensure they are leveraging ICT systems optimally.

Collaboration and Vendor Management:

• Work with external vendors for ICT support, system upgrades, and new software implementations.
• Manage vendor relationships, ensuring service levels are met, and collaborate on ICT project execution.

Requirements
Education & Experience:

• Bachelor's Degree in Information Technology, Computer Science, or a related field.
• 4 - 6 years of experience in ICT systems support, with a strong focus on Microsoft Dynamics.
• Proven track record of managing ICT infrastructure within a corporate environment and manufacturing environment.

Skills & Expertise:

• Advanced knowledge of Microsoft Dynamics, including configuration, customization, and troubleshooting.
• Strong understanding of ICT infrastructure components (e.g., networks, servers, hardware).
• Proficiency in Windows Server, Active Directory, Office 365, and other enterprise-level systems.
• Excellent problem-solving skills with the ability to troubleshoot and resolve complex ICT issues.
• Experience with backup systems, data security, and disaster recovery planning.
• Good understanding of network protocols, system administration, and cloud-based services.
• Strong communication skills, with the ability to interact effectively with end-users, vendors, and other stakeholders.
• Project management experience is a plus.

Work Environment:

• Primarily office-based i.e fully onsite
• Role involves management of system installations or resolve critical technical issues.
• Ability to work with multiple teams and manage multiple tasks with competing priorities.

Application Closing Date
8th December, 2025.

How to Apply
Interested and qualified candidates should submit their CV detailing their experience to: wallnorthconsult@gmail.com using the job title as the subject of the email.