Collection Officer at PalmPay Limited

PalmPay is a fintech company that provides digital payment and financial services in Nigeria and other African markets. Launched in 2019, it offers a mobile wallet that allows users to make payments, transfer funds, buy airtime, and pay bills. The platform also supports agent banking, enabling financial inclusion for unbanked and underbanked individuals. PalmPay is backed by investors such as Transsion Holdings and has grown rapidly due to its user-friendly interface, cashback rewards, and strategic partnerships with financial institutions.

We recruiting to fill the position below:

Job Title: Collection Officer

Location: Lagos

Responsibilities

• Proactively contacted customers with delinquent accounts to negotiate payment terms and resolve outstanding balances.
• Consistently met and exceeded monthly recovery targets by 15% through effective negotiation skills.
• Maintained strict adherence to FCCPC and company compliance policies in all collection activities.
• Accurately documented all customer interactions and payment arrangements in the internal data base.
• Handled customer inquiries and disputes professionally, ensuring a positive customer experience even in difficult situations.
• Secured one-time settlements and structured sustainable payment plans based on customers' financial situations.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online