Field Technical Support Associate at ICS Outsourcing Limited

ICS Outsourcing is Nigeria’s pioneer Human Resource Outsourcing Company. We are on a mission to provide world-class human resource solutions, using experts while creating value for our shareholders and opportunities in the community. Our vision is to be the most valuable Business Support Solutions Partner to our Clients throughout Africa and beyond.

We are recruiting to fill the position below:

Job Title: Field Technical Support Associate

Location: Lagos 
Employment Type: Contract

Summary

• The Field Technical Support associate is responsible for supporting the planning, execution, and supervision of customer connectivity projects to ensure high-quality service delivery.

Other responsibilities include:

• Responsible for survey allocation to 3rd party vendors.
• Responsible for the interpretation of survey reports (SRs) to effectively execute onsite installation activities.
• Responsible for supervising ongoing customer connection OFC deployment and conducting handover to the Ops team.
• Responsible for the documentation of all after build and as-built information and reports.
• Responsible for installation and configuration of customer premise equipment (CPE).
• Maintain and ensure full compliance with all Main One’s field support processes and procedures.
• Ensure safe decommissioning of equipment and making them fit for reuse.
• Confer with customers in initial deployment troubleshooting, as well as in the initial debugging of new hardware and software.
• Prepare sketches or follow blueprints to determine the location of wiring and equipment and to ensure conformance to building and safety codes.
• Supervise vendors with onsite installations, to ensure that it conforms with MainOne quality standards.
• Responsible for structure cabling, PATs, and onsite installations supervision to ensure that standards and quality are maintained all times.
• Carry out survey, desktop/onsite and provide survey reports in clear terms with minimal supervision.
• Accurate auditing, recording, and management of company assets deployed at clients' site.
• Follow up with all activities to ensure that no issue arises from our deliverables at the customer’s premises while maintaining excellent customer delivery at every point
• Troubleshoot onsite issues in a timely manner.
• Ensure all customer SLAs are met.

Qualifications, Skills & Competencies

• B.Sc. or HND in Engineering any other related discipline.
• Certifications in CCNA will be an added advantage.
• Must have a high level of computer literacy to be able to configure PC IP settings, use basic IP testing and be competent in the use of Microsoft Office products (Outlook, Excel, Word)
• Ability to interpret topography, network design maps, and AutoCAD Designs.
• Good stakeholder management (Vendor, Internal management).
• Knowledge of structured ethernet cabling standards and good cable management.

Demands of the Job:

• Ability to multitask, prioritize faults and respond or escalate accordingly.
• Ability to communicate with customers in a clear and concise manner.
• Might be required to work late hours and during weekends.

Salary
N190,000 - N199,000 monthly.

Application Closing Date
28th November, 2025.

How to Apply
Interested and qualified candidates should send their CV to: molarinde@icsoutsourcing.com using the Job Title as the subject of the email.