Experience Center (XC) Assistant at TradeGrid

Tradegrid is an industry-leading smart trading company, on a mission to drive digital transformation in energy trading; not just building a business, but also shaping the future of energy entrepreneurship and e-commerce in Africa, is currently seeking for a highly motivated and organized Oil and Gas Depot Representative to manage our depot operations. The successful candidate will be responsible for ensuring the safe and efficient receipt, storage, and dispatch of oil and gas products.

We are recruiting to fill the position below:

Job Title: Experience Center (XC) Assistant

Location: Nigeria

About the Role

• The Experience Center (XC) Assistant is the primary point of interaction for all TradeGrid customers and visitors.
• You will be responsible for providing exceptional service, driving sales of key products (like TradersCards, TG Plus), managing inquiries, and ensuring the Experience Center is an outstanding representation of our brand.
• If you are a proactive, organized, and friendly individual who thrives in a customer-centric environment, this is your opportunity to contribute directly to the scaling of African commerce.

Key Responsibilities

• Warmly greet all visitors and manage the flow of customer traffic within the center.
• Act as the first point of contact for customer inquiries, clearly and accurately explaining TradeGrid's products, services, and digital platform features.
• Provide initial troubleshooting support and efficiently escalate complex customer issues to the Experience Center (XC) Supervisor when necessary.
• Assist customers with digital registration, application processes, and usage of in-center technology.
• Actively promote and drive sign-ups for key products, such as the TradersCard and other financing/product leasing
• solutions.
• Work to achieve daily and weekly targets for customer engagement and product adoption.
• Capture valuable customer feedback and data to help the sales team improve offerings.
• Ensure the entire Experience Center, including product display areas and common spaces, is consistently tidy, neat, and professionally presented throughout the day.
• Assist the XC Supervisor with daily operational tasks, including inventory checks, restocking of promotional materials, and opening/closing procedures.
• Support the coordination of in-center workshops, events, and product launch logistics.
• Accurately handle cash, process payments, and assist with daily reconciliation reports.

Qualifications

• 1-2 years of experience in a customer service, retail, sales, or hospitality role.
• A natural, positive disposition with excellent verbal communication skills.
• Proven ability to learn quickly and confidently explain technical or financial products to diverse audiences.
• Strong attention to detail, particularly in maintaining a clean and professional workspace.
• Basic computer literacy and comfort with using digital tools and POS systems.
• A high degree of reliability, integrity, and punctuality.
• Must be proactive and ready to jump in and assist wherever needed to ensure the center runs smoothly.

Application Closing Date
28th November, 2025; 11:59pm

How to Apply
Interested and qualified candidates should send a Cover Email and Resume to: recruiting@thetradegrid.com using the Job Title as the subject of the email.