Banquet Manager at Hilton Worldwide

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all.

We are recruiting to fill the position below:

Job Title: Banquet Manager

Job ID: HOT0C4KI
Location: Abuja (FCT)
Employment Type: Full-time

About the Job

• As Banquet Manager, you are responsible for planning, scheduling, and training of all banquet Team Member to include conducting roll call and monthly meetings, and illustrating the proper techniques and etiquette for all types of service.

Responsibilities
As a Banquet Manager will be perform the following function in addition to other tasks that may be assigned to you by your supervisor or HOD:

• Define Team Member performance requirements, monitor performance, and develop action plans for achievement of goals.
• Set up of function rooms to include placement of linens, silver, china, and glassware according to event order specifications
• Visually inspects function rooms and equipment prior to functions for cleanliness, proper inventory, and set up.
• Orders supplies and linens for functions from Purchasing and Housekeeping departments.
• Verbally communicates, in a calm, positive demeanor, during the course of the function with support department, as well as the guest host to ensure timely execution of events.
• Adhere to all applicable federal, state, local safety and health regulations and corporate standards.
• Supervises clean-up of function room and proper breakdown and storage of equipment.
• Separates, posts, and distributes event order sheets.
• Assist servers and captains with the execution of events according to the event order and Hilton quality standards.
• Must have comprehensive knowledge of food and beverage preparations, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings and serviceware.
• Knowledge of all applicable federal, state and local health and safety regulations.
• Comprehensive knowledge of the English language in order to read event orders and effectively communicate with guests and employees.
• Basic mathematical skills.
• Ability to grasp, lift, carry or transport up to 40 pounds.
• Ability to operate various food and beverage equipment present at a function.
• Ability to set realistic goals and standards.
• Thorough knowledge of food and beverage operations including product knowledge, supervisory skills, service techniques, and guest interaction.
• Ability to communicate orally in English with both guests and employees
• Ability to react promptly to guest requests and ensure accurate follow-up
• Ability to work under pressure and deal with stressful situations during busy periods
• To attend any meetings, training sessions or courses that may be beneficial to you and your department on request from your Manager
• To carry out any other reasonable tasks requested by your Manager or HOD
• Ensure departmental service standards are strictly adhered to at all times
• Ensure proper handling of all operating equipment to minimize breakage or loss
• To be friendly and polite in front of guests at all times
• Assign and supervise duties to all direct reports
• To assist in other Food & Beverage areas if and when required
• Handle guest complaints / comments efficiently and promptly
• Ensure outlet cleaning schedules are adhered to and identify additional requirements
• To assist in the service of food & beverage when required
• To assists in the preparation of mis-en-place when required
• Study and learn menu terminology
• Report for duty on time with clean attire
• Follow the policies and procedures introduced by the Food & Beverage department
• Train, coach and mentor team members actively to ensure continuous skill improvement
• Perform periodic scheduled performance reviews with all team members
• Take disciplinary action when required in line with team member conditions of service
• Balances working hours in accordance with needs of the outlet operations.

What are we looking for?

• A Food & Beverage Assistant Outlet Manager serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our
• Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
  • Minimum 3 years working in hotel operations as Assistant Banquet Manager.
  • Experience of managing teams, supervising F&B operations, conducting on-the-job training and F&B stock control.
  • Should fully meet expectation in your PDR.

Application Closing Date
Not Specified.