Customer Service / Telesales Representative at Nik De Panache Limited

Nik De Panache Limited is a real estate, life style, Investment and Construction Company incorporated in the year 2015. Nik De Panache was birthed out of passion to achieve excellence and deliver quality services to our clients in a panache manner. The name Nik De Panache is a combination of two words, Nik and Panache. Nik: is a suffix denoting a person associated with a specified quality Panache: flamboyant display of confidence and style. We prioritize with the Sustainable Development Goals (SDGs) 2030 in providing sustainable real estate solutions for our esteemed clients. We operate based on this underlying principle in our efficient use of time and resources.

At Nik de panache, we are regularly reviewing and updating our processes and undergoing continuous improvement. For us at Nik de panache, the pathway to sustainable and smart living involves multi-faceted issues around finance, building technology, location, customer preference and viable solutions. This continuously enables our drive to keep you satisfied without compromising on quality and standards. Our business model stems from a root corporate philosophy of 'Sustainability' and seeks to address residential and commercial property ownership challenges. We look forward to welcoming you to the PANACHE Family where we work toward fulfilling your investment or future property that ensures real value.

We are recruiting to fill the position below:

Job Title: Customer Service / Telesales Representative

Location: Wuye, Abuja (FCT) 
Employment Type: Full-time

Role Summary

• The Customer Service/Telesales Representative serve as the first point of contact for all client inquiries, providing information about all our properties.
• The role is responsible for managing client interactions, responding to property inquiries, and driving sales through effective communication and follow-up.
• The role involves qualifying leads, scheduling viewings, and maintaining client relationships to ensure a seamless customer experience.
• The ideal candidate will demonstrate professionalism, strong sales acumen, and a commitment to achieving performance targets while upholding the company’s service standards.

Key Responsibilities

• Serve as primary contact for prospective and existing clients via phone, email, WhatsApp, and in-person visits.
• Respond promptly and professionally to inquiries while providing accurate information on properties and pricing.
• Qualify and prioritize leads to achieve monthly and quarterly targets.
• Coordinate property viewings, site inspections, and manage follow-up communication with clients.
• Maintain accurate records of customer interactions and leads using the company’s CRM system
• Meet or exceed assigned sales and conversion targets.
• Resolve customer complaints promptly and escalate complex cases appropriately.
• Assist with customer retention activities, including after-sales follow-up and satisfaction surveys.
• Provide regular reports on client engagement and performance metrics.
• Collaborate with the sales and marketing teams during promotional campaigns.

Required Qualifications & Experience

• 2–5 years experience in customer service or client-facing roles within real estate or property sales.
• B.Sc. Degree / HND. in Business Administration, Marketing, or related field preferred.
• Strong sales orientation with proven ability to meet targets.
• Excellent verbal and written communication skills.
• Good knowledge of real estate operations and customer relationship management systems.
• Proficiency in Microsoft Office tools and CRM platforms.
• Professional appearance, proactive attitude, and team spirit.

Core Skills & Competencies:

• Persuasive communication and negotiation abilities.
• Active listening and empathy in handling client issues.
• Strong organizational and follow-up skills.
• Ability to multitask and manage time effectively.
• Integrity, reliability, and high level of professionalism.

Application Closing Date
20th December, 2025.

How to Apply
Interested and qualified candidates should send their CV and a short cover letter stating their suitability for the role to: nikdepanache.recruitment@gmail.com using the Job Title as the subject of the email