Senior Manager, Programs & Facilities at Lagos Chamber of Commerce and Industry (LCCI)

The Lagos Chamber of Commerce and Industry (LCCI) is the leading private sector group in Nigeria, established to promote and protect trade and industry.Founded in 1888 and incorporated in 1950, it represents the interests of the business community in Lagos and beyond, advocating for policies that support trade, industry, commerce, and agriculture.The LCCI also provides business development services, training, and information to its members.

We are recruiting to fill the position below:

Job Title: Senior Manager, Programs & Facilities

Location: Lagos
Employment Type: Full-time
Department: Programs & Facilities
Reports To: Assistant Director / Head, Programs & Facilities
Supervises: Facility Personnel

Position Summary

• The Lagos Chamber of Commerce and Industry (LCCI)—the foremost Chamber of Commerce and Industry in Africa is seeking a strategic, target-driven, and highly resourceful Senior Manager, Programs & Facilities to join its Programs and Facilities Department.
• The ideal candidate will be responsible for marketing and optimizing the commercial use of the Chamber’s marquee facilities, ensuring operational efficiency, superior client experience, and revenue growth.
• The role also requires providing strategic support to the Head of Department on key business mandates, departmental planning, and project execution.
• This position is suited to a seasoned professional with strong leadership capabilities, excellent marketing acumen, superior facility management skills, and a proven record of delivering results in a dynamic environment.

Core Objectives of the Role:

• Maximize revenue from the Chamber’s marquee facilities through aggressive marketing and strategic business development.
• Support smooth, efficient, and professional management of all facilities under the Department.
• Maintain world-class facility standards that support the Chamber’s reputation and operational excellence.
• Support the Head of Department in executing strategic departmental initiatives, special projects, and business mandates.
• Enhance client satisfaction and build long-term relationships with internal and external stakeholders.

Key Responsibilities
Marketing & Business Development of Events.

• Develop and execute a robust marketing strategy to promote and increase patronage of the Chamber’s marquee facilities.
• Conduct regular market research to identify trends, competitors, and opportunities for improved positioning.
• Drive aggressive business engagement with corporate organizations, event planners, industry associations, NGOs, government agencies, and private clients.
• Prepare and deliver compelling marketing proposals and presentations to prospective clients.
• Build and maintain a strong pipeline of prospects and ensure high conversion rates.

Administrative / Management Support:

• Support daily administrative duties to ensure efficient, safe, and professional service delivery.
• Supervise Facility Personnel and ensure operational discipline, excellent customer service, and adherence to facility protocols.
• Ensure timely setup for events, seamless operational flow, and post-event evaluations.

Revenue Generation & Financial Accountability

• Prepare annual revenue projections and meet agreed sales targets for facility rentals.
• Monitor income, expenditure, and cost-optimization strategies within the department.
• Prepare periodic financial and operational performance reports for management.
• Ensure strict accountability, documentation, and transparency in all revenue-related processes.

Strategic Support & Departmental Mandates:

• Assist the Head of Department in planning and implementing strategic initiatives, projects, and departmental objectives.
• Contribute to policy formulation, operational frameworks, and continuous improvement programs.
• Support high-level stakeholder management and represent the department at key meetings when required.
• Provide technical and administrative input on organizational events, major projects, and interdepartmental collaborations.

Client Relationship & Stakeholder Engagement:

• Maintain strong, positive relationships with clients, partners, vendors, and service providers.
• Lead client engagement from booking to event completion, ensuring a seamless experience.
• Resolve complaints promptly and professionally to maintain high client satisfaction levels.
• Develop customer service enhancement initiatives and track client feedback for continuous improvement.

Compliance, Documentation & Reporting:

• Ensure compliance with all facility guidelines, safety regulations, and Chamber policies.
• Maintain updated records of bookings, event schedules, service contracts, and facility documentation.
• Prepare weekly, monthly, and quarterly departmental activity reports.

Qualifications & Experience

• Bachelor’s Degree in Estate Management, Business Administration, Facility Management, Marketing, Hospitality Management, Engineering or related fields**.
• 8 - 10 years relevant experience, with at least 3 years in a managerial role within facility management, hospitality, marketing, events management, or related environments.
• Proven experience in business development, sales, and facility operations management**.

Key Competencies & Attributes:

• Strong marketing and revenue-generation skills.
• Excellent leadership, team management, and people skills.
• Strong analytical, planning, and project management abilities.
• High level of professionalism, integrity, and client-service orientation.
• Ability to multitask, prioritize, and deliver results under pressure.
• Exceptional communication, negotiation, and presentation skills.
• Strong problem-solving, decision-making, and operational execution capability.
• Tech-savvy with proficiency in productivity and facility-management tools.

Application Closing Date
30th November, 2025.

How to Apply
Interested and qualified candidates should send their CV and Application to: recruitment@lagoschamber.com using the Job Title as the subject of the email.

Note

• Only shortlisted candidates will be contacted.
• Equal Employment Opportunity Statement: The Chamber is firmly committed to equal employment opportunity and does not discriminate based on age, gender, religion, ethnicity, nationality, disability, marital status, or personal beliefs.