Technical Support Officer (Hybrid) at Bountip - Oconsulting Limited

Oconsulting Limited - Our client, Bountip is a fast-growing tech company revolutionizing the restaurant and hospitality industries with intelligent, data-driven software solutions. Their platform enables businesses to streamline operations, reduce waste, optimize performance, and increase profitability.

As they expand, they are recruiting candidates who can provide timely, efficient, and customer-focused support to their clients and ensure the clients get maximum value from their solutions to fill the position below:

Job Title: Technical Support Officer

Location: Abuja (FCT)
Employment Type: Full-time
Industry: Hospitality / Restaurant Technology

Job Summary

• The Technical Support Officer will serve as the first point of contact for customers experiencing technical challenges.
• This role requires strong troubleshooting skills, excellent communication, and the ability to translate technical issues into simple, actionable solutions.
• You will play a vital role in maintaining customer satisfaction and ensuring smooth product usage.

Key Responsibilities

• Provide first-level technical support via phone, email, chat, or onsite visits.
• Troubleshoot and resolve software, hardware, and network-related issues.
• Assist customers with installation, configuration, and onboarding of Bountip products.
• Escalate complex technical issues to senior engineers or relevant departments.
• Document issues, diagnostics, and resolutions accurately in support systems.
• Follow up to ensure customer problems are fully resolved and satisfaction is achieved.
• Maintain updated knowledge of product features, updates, and best practices.
• Collaborate with internal teams to improve product reliability and user experience.
• Provide feedback on recurring issues to support product development and quality assurance.

Requirements

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, or a related field.
• 3 - 5 years experience in technical support, IT helpdesk, or customer-facing tech roles.
• Strong understanding of computer systems, software applications, and basic networking.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong communication skills with the ability to simplify technical information.
• Ability to work under pressure and manage multiple client issues simultaneously.
• Familiarity with CRM or ticketing systems is an added advantage.
• Customer-focused, patient, and proactive.

Salary
Open.

Application Closing Date
Not Specified.