Customer Service Representative at Pyramids Diagnostics Services

Pyramids Diagnostics Services was established in 2005 as a private liability company in the heart of Port Harcourt, Nigeria. It was established with a mission to meet the critical desire to bridge the gap in the diagnostic arm of the health sector in our environment. Increasingly, for lack of credible diagnostic apparatus and reliable laboratory investigative results in some health institutions, a missing link exist in the doctor’s ability to arrive at leading clinical diagnostics, consequently compromising therapeutic outcomes.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Port Harcourt, Rivers
Job Type: Full-time

About the Role

• We are seeking a dynamic Customer Service Representative who not only excels at supporting customers but also has a flair for content creation.
• This unique role blends communication, creativity, and problem-solving to deliver exceptional customer experiences while building engaging content that strengthens our brand presence.

Key Responsibilities

• Provide timely, empathetic, and effective support to customers via email, chat, and phone.
• Create engaging content for FAQs, help articles, social media posts, and newsletters.
• Collaborate with marketing and product teams to ensure consistent messaging.
• Analyze customer feedback and craft content that addresses common questions and pain points.
• Maintain a professional yet approachable tone across all customer-facing platforms.

Requirements

• Strong communication skills (written and verbal).
• Proven experience in customer service or client-facing roles.
• Ability to create clear, engaging, and brand-aligned content.
• Familiarity with social media platforms and content tools (Canva, WordPress, etc. is a plus).
• Problem-solving mindset with attention to detail.

Why Join Us?

• Be part of a forward-thinking team that values creativity and customer satisfaction.
• Opportunity to grow in both customer service and digital content creation.
• Competitive salary and benefits package.
• Flexible work environment with room for innovation.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their Application Letter with their CV to: lawrence@pyramidsdiagnostics.com using the Job Title as the subject of the mail.

Note: Only shortlisted applicants will be contacted.