Credit Operations Manager at Koolboks Limited

Koolboks makes refrigeration accessible and affordable to all. Our solar-powered freezers, equipped with Pay-As-You-Go technology and offered through an innovative Cooling-as-a-Service model, enable eco-friendly and accessible refrigeration to everyone who needs it. Life is kool!

We are recruiting to fill the position below:

Job Title: Credit Operations Manager

Location: Sabon Gari, Kano
Employment Type: Full-time

Job Summary

• The Credit Operations Manager is responsible for overseeing the end-to-end credit operations process, ensuring efficient credit assessment, documentation, disbursement, monitoring, and reporting.
• This role ensures compliance with internal policies, regulatory requirements, and risk management standards while supporting business growth and maintaining portfolio quality.

Key Responsibilities
Credit Processing & Administration:

• Oversee the credit application workflow from submission to approval, documentation, and disbursement.
• Ensure accurate verification, completeness, and proper filing of all credit documents.
• Coordinate with the credit risk, sales, and finance teams to enable seamless credit operations.

Risk Management & Compliance:

• Ensure all credit operations comply with regulatory guidelines, internal policies, and audit requirements.
• Monitor credit exposures and portfolio performance, identifying early warning signs of delinquency.
• Support the implementation of credit risk controls and workflow improvements.

Loan Disbursement & Monitoring:

• Manage and validate all loan disbursements to ensure accuracy and timely execution.
• Oversee post-disbursement monitoring, including repayment tracking, account reconciliation, and customer follow-up.
• Ensure proper maintenance and updating of credit system data.

Team Leadership & Coordination:

• Lead, train, and supervise the credit operations team.
• Set performance goals, allocate tasks, and ensure adherence to service-level standards.
• Foster a culture of accuracy, timeliness, and compliance.

Reporting & Analytics:

• Prepare daily, weekly, and monthly reports on credit activities, loan performance, and operational metrics.
• Analyze trends and recommend process improvements to enhance efficiency.
• Assist management in strategic planning through data-driven insights.

Qualifications & Requirements

• Bachelor’s degree in Finance, Accounting, Economics, Business Administration, or related field.
• 3-5 years of experience in credit operations, credit administration, lending, or financial services.
• Strong understanding of credit processes, regulatory guidelines, and risk management principles.
• Proficiency in credit management systems and MS Office applications.
• Excellent analytical, organizational, and communication skills.
• Proven leadership ability and experience managing teams.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online