Customer Service Officer at CW Real Estate

CW Real Estate is a forward-thinking real estate firm redefining the property experience across Nigeria and beyond. We specialize in premium residential and commercial properties, offering tailored solutions combining innovation, expertise, and an in-depth market understanding.

Driven by a passion for excellence, we provide end-to-end services—from property acquisition and development to sales, leasing, and property management. Our experienced professionals are committed to delivering value, integrity, and results for every client.

At CW Real Estate, we don’t just build and sell properties—we create communities, investments, and lifestyle opportunities that stand the test of time. Whether you’re a first-time buyer, seasoned investor, or corporate partner, we’re here to help you make smart, informed real estate decisions.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos
Employment Type: Full-time

Key Responsibilities

• Serve as the first point of contact for client inquiries (phone, WhatsApp, email, in-app chat)
• Provide timely, professional, and friendly responses to client questions or concerns
• Maintain regular follow-ups with leads, ensuring they’re updated on available listings or appointments
• Escalate issues or complex inquiries to the appropriate department when necessary
• Coordinate with agents and marketers to gather property information, photos, and client feedback
• Assist in scheduling property tours, inspections, and meetings
• Track agent activity and client engagement, ensuring smooth communication flow
• Support agents with material requests (brochures, flyers, digital content)
• Upload and update property listings across internal systems, social platforms, and listing websites
• Ensure all listings are accurate, up-to-date, and have high-quality visuals and descriptions
• Tag listings by area, type, price, and agent assigned for easy retrieval and filtering
• Maintain a centralized CRM or database of leads, clients, and listings
• Help track deal progress, documentation, and client feedback
• Provide weekly reports on lead follow-ups, customer interactions, and listing performance
• Ensure records are well-organized and accessible to team members.

Requirements

• Interested candidates should possess a Bachelor’s Degree with 2 - 5 years of experience in customer service, real estate support, or a related role
• Excellent verbal and written communication skills
• Strong interpersonal and organizational abilities
• Proficiency with Microsoft Office, Google Workspace, and basic CRM tools
• Experience with property listing platforms (e.g., PropertyPro, PrivateProperty) is a plus
• Must be a team player, adaptable, and detail-oriented
• Ability to work under pressure and multitask in a fast-paced environment
• Must be proactive, organized, and detail-oriented.

Compensation & Benefits

• Compensation: Competitive salary.
• Benefits (for Full-Time roles): HMO, Pension, company-provided technology Materials.
• Additional Perks: Opportunity for creative freedom, portfolio building with high-value
• Properties, and potential for performance-based bonuses.

Application Closing Date
31st December, 2025.