Telesales Agent at Outsource Nigeria - Omni Channel

Outsource Nigeria is a full-service Human Resources agency, specializing in providing outsourced turnkey manpower solutions to growing companies. Our solution include HR Services, Recruiting, Accounting, IT Support, Business Intelligence, Developers, and Operations including management and field / phone / automated based resources. The core of Outsource Nigeria’s success is its people.

We are recruiting to fill the position below:

Job Title: Telesales Agent

Location: Surulere, Lagos
Employment Type: Full-time

Job Summary

• The Telesales Agent is responsible for generating sales through outbound and inbound calls, engaging potential and existing customers, promoting products/services, and closing sales opportunities.
• The role requires excellent communication skills, strong persuasion, and the ability to work in a fast-paced, target-driven environment.

Key Responsibilities
Sales & Customer Engagement

• Make outbound calls to prospective customers to promote and sell company products/services.
• Handle inbound calls, respond to customer enquiries, and persuade them toward a purchase decision.
• Conduct follow-up calls to convert warm leads and re-engage previous customers.
• Understand customer needs clearly and match them with appropriate products or solutions.

Data & Record Management:

• Record all customer interactions accurately in the CRM system.
• Update customer information and ensure data integrity for reporting and follow-up activities.
• Maintain up-to-date knowledge of product features, pricing, promotions, and sales scripts.

Target Achievement:

• Meet and exceed daily, weekly, and monthly sales targets.
• Participate actively in sales coaching, role-plays, and performance improvement sessions.
• Track personal performance and strive for continuous improvement.

Customer Service & Relationship Management:

• Handle objections professionally and provide accurate and helpful information.
• Build positive relationships with customers through empathy and clear communication.
• Escalate unresolved issues to the appropriate team or supervisor.

Compliance & Quality:

• Adhere to call quality standards, scripts, and regulatory requirements.
• Follow all company policies, especially those relating to customer privacy, data protection, and telemarketing regulations.

Education & Experience

• Minimum: OND / HND / B.Sc.
• 0 – 2 years experience in telesales, call centre operations, or direct sales.
• Experience using a CRM system is a plus.

Skills & Competencies:

• Strong communication and persuasive selling skills.
• Confident, energetic, and customer-focused.
• Ability to handle rejection and remain motivated.
• Good command of English; ability to speak local languages is an advantage.
• Basic computer literacy (typing, email, CRM navigation).
• Strong problem-solving skills.

Salary
N200,000 / month

Application Closing Date
30th December, 2025.

How to Apply
Interested and qualified candidates should send their CV to: jobs@outsourcenigeria.com using the Job Title as the subject of the mail.