Customer Care Executive at ACEROYAL Estate - 5thWall Consulting

5thWall Consulting - Our client, ACEROYAL Estate, a subsidiary of ACEROYALPRO Services, is seeking skilled and competent professionals to join its growing team. The company is committed to delivering quality-assured housing for all, regardless of income level, with a vision to make dreams come true through innovation and excellence.

Guided by the values of passion, effectiveness, quality, integrity, and interconnectedness, ACEROYAL Estate continues to shape the future of real estate in Nigeria.

They are recruiting to fill the position below:

Job Title: Customer Care Executive

Location: Sangotedo, Lagos
Employment Type: Full-time

Responsibilities
Administrative Support:

• Provide high-level administrative support to the Principal, including managing correspondence, preparing documents, and coordinating travel arrangements
• Develop and maintain filing systems, both physical and digital
• Ensure seamless day-to-day operations, anticipating and resolving issues proactively.

Communication:

• Handle phone calls, emails, and messages in a professional and timely manner, responding in a way that reflects the Principal's style and tone
• Develop and maintain relationships with internal and external stakeholders, including clients, colleagues, and vendors
• Provide excellent customer service, ensuring a positive experience for all stakeholders.

Real Estate Operations Knowledge:

• Familiarity with real estate operations, including construction processes, property transactions, and industry regulations
• Understanding of commission payment structures and processes for realtors
• Ability to learn and adapt to new processes and procedures.

Style and Image Management:

• Provide wardrobe management and styling advice for the Principal, including planning and coordinating outfits for events and meetings
• Develop relationships with fashion brands and designers to ensure access to exclusive collections and services
• Anticipate and respond to the Principal's fashion needs, ensuring a polished and professional image.

Requirements

• Experience: Proven experience as an Executive Assistant or similar role, preferably in a real estate or related industry.

Skills:

• Excellent communication, organizational, and time management skills
• Strong technical skills, including Microsoft Office and Google Suite
• Ability to work independently and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Proactivity: Ability to take initiative, anticipate needs, and respond proactively
• Knowledge: Vast knowledge of administrative practices, fashion, and style
• Fast Learner: Ability to quickly learn and adapt to new processes and procedures.

Key Skills & Competencies:

• Proactivity: Ability to anticipate and respond to needs, taking initiative to resolve issues and improve processes
• Discretion and Confidentiality: Ability to maintain confidentiality and handle sensitive information with discretion
• Communication: Excellent verbal and written communication skills, with the ability to build relationships and provide excellent customer service
• Problem-Solving: Ability to think critically and develop solutions to complex problems
• Adaptability: Ability to adapt to changing priorities and deadlines, maintaining a positive and professional demeanor
• Professional Image: Top-notch dress sense and personal grooming, with a professional and polished image that reflects positively on the company
• Content Creation: Basic knowledge of content creation, including writing, photography, and video production
• Editing: Basic knowledge of editing software, including photo and video editing
• Public Speaking: Ability to represent the Principal at events and meetings, with good public speaking skills and the ability to communicate effectively to different audiences.

Salary
N250,000 - N300,000 Monthly.

Application Closing Date
16th December, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Applicants residing on the Island axis, particularly around Sangotedo and its environs, will be given priority for proximity.
• Only selected candidates will be contacted.