Customer Service Executive (Hybrid) at LawPavilion Business Solutions

LawPavilion Business Solutions is the No.1 Africa provider of LegalTech and Artificial Intelligence solutions in the legal industry.

We are recruiting to fill the position below:

Job Title: Customer Service Executive

Location: Kano
Work Mode: Hybrid
Industry: LegalTech

About the Role

• We are seeking a dedicated and professional Customer Service Executive to serve as the primary point of contact for our valued clients in Kano State and the Northern Region.
• In this role, you will be responsible for ensuring exceptional service delivery, maintaining high customer satisfaction levels, and building strong, lasting relationships with legal professionals and corporate clients.
• You will handle client inquiries, resolve technical and service issues, provide comprehensive product support, and serve as a trusted advisor to our customers.
• This is a client-facing role that requires excellent communication skills, technical aptitude, and a genuine passion for helping customers succeed with our legal technology solutions.

Key Responsibilities

• Respond to customer enquiries and resolve issues in a timely and professional manner
• Provide product guidance and support to users
• Maintain clear, courteous, and professional communication at all times
• Build and sustain strong relationships with existing and prospective clients
• Assist customers in understanding product features and functionality

Qualifications

• Bachelor’s Degree in Communication, or a related discipline
• Minimum of 3 years experience in a customer service role (LegalTech experience is an advantage)
• Strong verbal and written communication skills
• Good time management and organisational skills
• Strong problem-solving and analytical skills
• Customer-focused mindset with attention to detail
• Experience in legal tech, SaaS, IT solutions, or professional services is highly preferred
• Proven track record of delivering excellent customer service

Location & Work Arrangements:

• Work Mode: Hybrid (combination of office-based and remote work).
• Office Hours: Monday - Friday, 8:00 AM - 5:00 PM (with flexibility).
• Travel Requirements: Occasional travel within Northern Nigeria for client visits may be required.
• Must be: Currently residing in Kano or willing to relocate.

What We Offer

• Competitive salary and performance-based bonuses.
• Comprehensive health benefits.
• Flexible work environment.
• Opportunities for professional growth and development.
• A supportive, innovative, and collaborative workplace culture.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: careers@lawpavilion.com using “Customer Service - Kano” as the subject of the email.