Front Desk Officer at HR-EX Consulting

HR-EX Consulting is a consulting firm. We offer professional HR services to small business, functioning as an outsourced HR department. Our core principle is to provide professional HR services at affordable rates to business at the fraction of the cost of hiring a full time HR staff.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Lagos
Employment Type: Full-time

Job Summary

• The Admin Officer / Social Media Manager will serve as the first point of contact for visitors and clients, ensuring a warm, professional, and efficient reception experience.
• The role will also provide administrative support to the Executive Assistant to the MD/Admin Manager, relieve the EA in her absence, manage office supplies and work tools, and create engaging social media content to enhance the company’s online presence.
• The ideal candidate must be versatile, well-spoken, organized, and creative, with a strong background in administration and communication.

Key Responsibilities

• Receive and welcome visitors, clients, and vendors in a professional and courteous manner.
• Maintain a clean, organized, and presentable reception area at all times.
• Manage incoming calls, emails, and correspondence, ensuring prompt redirection or follow-up.
• Keep accurate records of visitor logs and deliveries.
• Provide comprehensive administrative support to the EA to the MD and Admin Manager.
• Relieve the EA in her absence by helping coordinate the MD’s calendar, meetings, appointments, and travel arrangements.
• Prepare and organize documents, reports, memos, and presentations as required.
• Assist in organizing company events, meetings, and internal activities.
• Support general office operations including filing, photocopying, scheduling, and documentation.
• Monitor and maintain inventory of office supplies, stationery, and work tools.
• Liaise with vendors and service providers to ensure timely supply and maintenance of office equipment.
• Ensure proper functionality of front-desk work tools and escalate issues promptly.
• Support facility-related tasks such as coordinating repairs and ensuring the office environment remains conducive.
• Create, schedule, and manage content across the company’s social media platforms.
• Develop engaging posts, captions, and campaigns aligned with the brand’s tone and direction.
• Monitor online engagement, respond to inquiries, and track performance metrics.
• Suggest ideas for improving brand visibility and online reputation.

Key Requirements

• Bachelor’s Degree in Mass Communication, Public Relations, Business Administration, or a related field.
• 3–5 years proven experience in front desk administration, office management, or a similar role.
• Strong communication and interpersonal skills.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint).
• Experience managing social media accounts across platforms (Instagram, Facebook, LinkedIn, etc.).
• Excellent organizational and multitasking abilities.
• High level of professionalism, discretion, and attention to detail.
• Creative mindset with basic content creation skills (graphics, captions, short videos).

Application Closing Date
Not Specified.