Service Engineer - MHE at R.T. Briscoe Nigeria Plc

R.T. Briscoe Nigeria PLC is a publicly quoted diversified holding company with over 60 years’ experience in the Automobile, Industrial Compressor, Material Handling, Industrial Equipment, Power and Real Estate business. 
Since its incorporation in 1957, Briscoe has introduced innovative products and contributed to the development of the country in the fields of industrial and social infrastructure.

Briscoe is the authorised distributor for leading global brands such as Toyota Motors, Manitou Forklifts, Warehouse Equipment, Elgi Compressors, amongst others and continues to expand its business partnerships and portfolio in line with modern business realities. Leveraging on its expertise and decades of experience, Briscoe aims to continue to support high-value adding products and services that improve the efficiency of businesses without compromising quality or the environment.

We are recruiting to fill the position below:

Job Title: Service Engineer- MHE

Location: Matori, Lagos

Job Overview

• The Service Engineer provides technical leadership in the maintenance, diagnostics, and repair of material handling equipment—including forklifts, warehouse systems, and industrial machinery.
• The role combines hands-on technical expertise with a strong customer and business focus, supporting after-sales performance, operational efficiency, and customer satisfaction.

Duties & Responsibilities
Technical Operations:

• Commission, diagnose, maintain, and repair forklifts, warehouse equipment, construction machines, and industrial solutions.
• Conduct preventive maintenance, inspections, and health checks to ensure optimal equipment performance.
• Provide technical guidance and on-the-job training to Service Technicians to strengthen service delivery capability.
• Implement service standards and best practices aligned with OEM and industry requirements.
• Enhance workshop efficiency through effective resource planning, workflow management, and personnel coordination.
• Use modern diagnostic tools to identify complex faults and recommend cost-effective resolutions.
• Manage and forecast spare parts inventory to ensure availability of fast-moving and essential consumables.
• Prepare accurate service reports, WIP updates, and maintain comprehensive equipment service history records.

Sales & Customer Engagement:

• Support after-sales revenue growth through quality service delivery and value-added recommendations.
• Strengthen customer relationships and contribute to business expansion by identifying new service opportunities.
• Provide expert consultation on equipment operation, maintenance practices, and lifecycle optimisation.
• Work with the sales team to identify upselling opportunities and promote service solutions.
• Analyse customer feedback and service performance indicators to drive continuous improvement.

Key Performance Indicators (KPIs)

• Achievement of agreed service revenue and turnover targets.
• Improved Customer Satisfaction Index (CSI) and reduction in repeat repairs.
• Accurate spare parts forecasting and efficient inventory management.
• Timely job completion with minimal equipment downtime.

Competency Requirements
Academic Qualifications:

• Bachelor’s Degree or Diploma in Mechanical or Electrical Engineering.

Work Experience:

• Minimum of 4 years of hands-on experience in forklift or material handling equipment maintenance and repair.

Technical & Personal Skills:

• Strong expertise in troubleshooting and servicing industrial equipment and warehouse solutions.
• Knowledge of equipment selection, installation, commissioning, and lifecycle maintenance.
• Proficiency with diagnostic tools, service software, and modern maintenance technologies.
• Good command of Microsoft Office for reports, documentation, and presentations.
• Excellent communication skills for customer interaction and internal collaboration.
• Strong analytical, problem-solving, and customer service orientation with sound business acumen.

Application Closing Date
Not Specified.