Executive Housekeeper at Domeo Resources International (DRI)

Domeo Resources International (DRI) is a prolific organisation which proffers HR and Management Consultancy solutions premised on excellence and innovation. DRI analyses various organisational problems, develops improvement plans, deploys those plans and monitors the plans to ensure improved organisational performance.

We are recruiting to fill the position below:

Job Title: Executive Housekeeper

Location: Abuja (FCT) 
Reports To: General Manager / Rooms Division Manager

Main Function

• The Executive Housekeeper is responsible for managing the cleanliness, presentation, aesthetics, and operational efficiency of all guest rooms, public areas, laundry services, and housekeeping staff.
• The role oversees daily operations, strategic planning, staff development, and quality assurance while ensuring the highest levels of luxury, professionalism, and guest satisfaction in accordance with international hotel standards.

Role Responsibilities
Leadership & Operational Management:

• Lead the housekeeping team, ensuring smooth operations across guest rooms, corridors, spa areas, public spaces, and back-of-house areas.
• Develop and maintain cleaning standards, protocols, and Standard Operating Procedures (SOPs).
• Coordinate with Front Office, Engineering, Food & Beverage, and other hotel departments to meet guest expectations and operational requirements.

Guest Experience & Quality Assurance:

• Ensure impeccable room preparation, cleanliness, and attention to detail aligned with luxury brand standards.
• Inspect rooms and public areas regularly to maintain service quality and brand compliance.
• Address and resolve guest inquiries and complaints efficiently and professionally.

Staff Management & Training

• Recruit, onboard, train, and supervise supervisors, room attendants, laundry staff, and public area cleaners.
• Develop staff schedules, workflow assignments, and shift rotations to ensure adequate coverage.
• Conduct performance evaluations, coaching, and continuous training to maintain high service culture.

Budget & Inventory Control:

• Prepare and monitor housekeeping budgets including labor, linen, cleaning supplies, and equipment.
• Manage inventory levels and oversee procurement of toiletries, amenities, uniforms, and cleaning products.
• Implement cost management strategies without compromising service quality.

Laundry & Linen Management:

• Supervise in-house laundry operations or external outsourcing.
• Ensure proper linen circulation, room supplies, towel quality, and guest comfort standards.

Safety, Policy & Compliance:

• Maintain compliance with internal policies, hygiene regulations, and health and safety requirements.
• Implement sustainability practices and waste reduction measures.
• Ensure staff follow proper procedures for chemical handling, equipment use, and emergency scenarios.

Project & Renovation Support:

• Work with management and engineering to coordinate soft furnishing replacement, upholstery care, and minor renovation projects.
• Support interior maintenance, décor upgrades, and seasonal hotel presentation.

Experience / Qualifications

• Bachelor’s Degree in Hospitality Management or related field.
• 5–7 years of housekeeping management experience, preferably in a luxury hotel, resort, or international hospitality brand.
• Proven track record of managing large teams and high-volume operations.
• Strong knowledge of cleaning procedures, hygiene standards, chemical handling, and luxury hotel room setup.
• Experience using hotel PMS systems (Opera, Fidelio, or similar) and housekeeping software (HotSOS, Knowcross, Optii).

Competencies / Skills:
Leadership:

• Ability to lead, mentor, and inspire a multi-cultural team toward operational excellence.

Guest-Centric Mindset:

• Passion for service, close attention to detail, andthe  ability to anticipate guest needs.

Administrative & Analytical Skills:

• Strong planning, reporting, and organizational abilities.
• Ability to manage budgets, analyze costs, and evaluate operational performance.

Communication & Coordination:

• Excellent interpersonal skills and ability to collaborate across departments.
• Professional conduct, diplomacy, and discretion when dealing with guest issues.

Technical Skills:

• Proficiency with inventory management, PMS systems, and digital housekeeping tools.
• Familiarity with luxury brand standards and property management frameworks.

Behavioural Qualities / Other Competencies:

• High emotional intelligence and calmness under pressure.
• Excellent time management and prioritization.
• Strong ethics, reliability, and confidentiality.
• Problem-solving mindset with proactive decision-making.
• Commitment to maintaining immaculate spaces and exceptional guest experience.

Application Closing Date
1st December, 2025.

Method of Application
Interested and qualified candidates should forward their CV and Cover Letters to: recruitment@domeoresources.org using “Executive Housekeeper – Abuja”as the subject of the email.

Note: Only shortlisted candidates will be contacted.