NOC Support Engineer at Vitelwireless (Blue Network)

Vitel Wireless Limited is Nigeria’s first Mobile Virtual Network Operator (MVNO), committed to redefining mobile connectivity through innovative network solutions and exceptional service delivery. Our mission is to provide reliable, affordable, and advanced wireless services across Nigeria. We are expanding ourNetwork Operations Center (NOC) in Abuja and looking for skilled and motivated NOC Support Engineersto join our technical operations team.

We are recruiting to fill the position below:

Job Title: NOC Support Engineer

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• The NOC Support Engineer will provide first-line monitoring, troubleshooting, and technical support for Vitel Wireless’ network infrastructure.
• The role ensures continuous network availability, quick incident resolution, and proactive problem management to guarantee optimal service performance.

Key Responsibilities

• Monitor network systems, alarms, and events through NOC tools in real time.
• Detect and escalate faults, outages, and performance issues to senior engineers or vendors.
• Perform initial troubleshooting and resolution for common network issues.
• Log incidents and maintain accurate records in the ticketing system.
• Support field teams during maintenance, configuration, and change management activities.
• Assist in generating daily network health and incident reports.
• Ensure network performance and uptime meet SLA and KPI targets.
• Participate in 24/7 shift operations to maintain continuous NOC coverage.

Qualifications & Experience

• Bachelor’s degree in Electrical / Electronic Engineering, Computer Science, Telecommunications, or a related field.
• 1 - 3 years of experience in a telecommunications NOC or technical support environment.
• Basic understanding ofmobile network technologies (2G/3G/4G/LTE)andIP networking concepts.
• Familiarity withnetwork monitoring tools(e.g., Zabbix, SolarWinds, Nagios, Netcool).
• Strong analytical, diagnostic, and problem-solving skills.
• Good communication and teamwork abilities.
• Willingness to workrotational shifts, weekends, and public holidaysas part of a 24/7 operation.

What We Offer

• Competitive salary and benefits.
• Dynamic and collaborative work environment.
• Career development and technical training opportunities.
• Opportunity to work with cutting-edge telecom technologies in Nigeria’s first MVNO.

Application Closing Date
5th December, 2025.

How to Apply
Interested and qualified candidates should send their CV and cover letter to: jobs411@vitelwireless.com using “Application – NOC Support Engineer (Abuja)” as the subject of the mail.