Operations Manager at Domeo Resources International (DRI)

Domeo Resources International (DRI) is a prolific organisation which proffers HR and Management Consultancy solutions premised on excellence and innovation. DRI analyses various organisational problems, develops improvement plans, deploys those plans and monitors the plans to ensure improved organisational performance.

We are recruiting to fill the position below:

Job Title: Operations Manager

Location: Lagos
Report To: General Manager
Direct Reports: Operations Officers

Main Function

• The Operations Manager will oversee the daily operational performance of the organization’s multiple business units, including education, hospitality, media, space creation, as well as, interior design and construction.
• The role ensures that all units operate efficiently, profitably, and in compliance with company standards and policies.
• The ideal candidate will be an organized, results-driven professional with strong leadership, analytical, and problem-solving skills.
• They will play a key role in optimizing processes, coordinating teams, and driving continuous improvement across business operations.

Role Responsibilities
Operational Leadership:

• Manage and coordinate daily activities across all operational units to ensure smooth business performance.
• Implement operational strategies and ensure alignment with overall business objectives.
• Supervise operations staff and department heads to ensure efficiency, quality, and service consistency.
• Review operational workflows regularly and recommend improvements for efficiency and cost reduction.

Performance Management:

• Monitor performance metrics across all business units (sales, production, customer service, and logistics).
• Analyze data and prepare operational reports to track performance against set KPIs and targets.
• Identify underperforming areas and initiate corrective actions to improve results.
• Support strategic planning and budget execution for each unit.

Resource and Process Optimization:

• Ensure optimal allocation of human and material resources to meet operational goals.
• Develop and enforce Standard Operating Procedures (SOPs) for all business units.
• Oversee procurement, inventory, and logistics management to reduce wastage and maintain adequate stock levels.
• Support automation and digitalization of operational processes for better efficiency.

Quality Assurance and Customer Experience:

• Maintain consistent quality standards across all operational units.
• Ensure prompt and professional resolution of customer complaints and service-related issues.
• Conduct routine inspections and evaluations to maintain operational and service excellence.
• Promote a strong culture of customer service among all frontline employees.

Compliance, Health & Safety:

• Ensure compliance with company policies, safety standards, and industry regulations.
• Oversee environmental, safety, and health (EHS) programs to ensure workplace safety.
• Conduct regular audits to assess operational risk and enforce compliance with statutory requirements.

Team Leadership and Development:

• Provide leadership, direction, and motivation to the operations team.
• Work with HR to identify training needs and ensure regular capacity-building programs.
• Build and maintain a high-performance culture focused on accountability, teamwork, and continuous improvement.
• Conduct performance appraisals and enforce disciplinary procedures where necessary.

Financial and Administrative Oversight:

• Support preparation and management of operational budgets and forecasts.
• Monitor expenses and ensure adherence to cost control measures.
• Authorize operational purchases and expenditures within approved limits.
• Ensure timely submission of reports and documentation to senior management.

Stakeholder and External Relations:

• Coordinate with suppliers, service providers, and regulatory bodies to support smooth operations.
• Represent the company in operational meetings and external engagements when required.
• Support business development initiatives through efficient operational alignment.

Experience / Qualification

• Bachelor’s Degree or HND in Business Administration, Operations Management, Engineering, or related discipline.
• Professional certifications (e.g., PMP, Lean Six Sigma, or ISO-related training) will be an added advantage.
• 6–10 years experience in operations or general management, preferably in education, hospitality, media, space creation, as well as, interior design and construction.
• Proven record of managing multi-site operations or high-volume business environments.

Competencies/Skills:
Leadership and People Management:

• Leadership and People Management
• Strong leadership skills with the ability to manage cross-functional teams.
• Excellent communication and interpersonal skills for team coordination and stakeholder management.

Operational and Analytical Skills:

• Deep understanding of business operations, process management, and performance improvement techniques.
• Strong data analysis, reporting, and problem-solving abilities.

Financial Acumen:

• Good knowledge of budgeting, cost control, and resource optimization.
• Ability to interpret financial reports and translate insights into operational strategies.

Customer Service Orientation:

• Commitment to maintaining high-quality service standards and customer satisfaction.
• Proactive in identifying and resolving customer and operational challenges.

Adaptability and Integrity:

• High ethical standards, transparency, and professionalism.
• Ability to work in a fast-paced environment with competing priorities..

Behavioural Qualities/Other Competences:

• High level of emotional intelligence in difficult circumstances with dedication to sustain performance, particularly when under pressure
• Proactive identification of inefficiencies and ability to multitask
• Attention to detail and tech savviness
• Problem-solving and decision-making aptitude
• Cultural awareness
• Strong work ethics and reliability
• Experience in working with high-profile clientele.
• Familiarity with property management systems (PMS) and other hotel management software.
• Knowledge of local and international tourism trends.

Application Closing Date
14th December, 2025.

How to Apply
Interested and qualified candidates should forward their CV and Cover Letter to: recruitment@domeoresources.org using "Operations Manager" as the subject of the email.

Note:  Only shortlisted candidates will be contacted.