Business Manager (Hospitality & Short-Term Rentals) at a Shortlet, Airbnb, and Hospitality Company - Lifted Horizon Nigeria Limited

Lifted Horizon Nigeria Limited - Our client in the Shortlet, Airbnb, and Hospitality sector is recruiting strategic candidates to fill the position below:

Job Title: Business Manager (Hospitality & Short-Term Rentals)

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• The ideal candidate will lead overall operations, drive growth, and enhance guest experience across multiple locations.
• The ideal candidate will be commercially focused, skilled in managing diverse teams, optimising processes, and maintaining high service standards.
• Experience with international clients especially within the UK hospitality or property management space is an advantage.

Responsibilities

• Provide strategic leadership and overall direction to drive operational excellence and business growth across all shortlet and hospitality assets.
• Oversee daily operations including guest management, property performance, service quality, and compliance with hospitality and accommodation standards.
• Lead, mentor, and support departmental heads (Operations, Customer Service Representatives Guest Services, Housekeeping, Finance, Sales & Marketing) to achieve organisational goals.
• Ensure consistent delivery of exceptional guest experiences across all properties.
• Develop and implement long-term business strategies for portfolio expansion, revenue optimisation, and market competitiveness.
• Strengthen relationships with property owners, partners, vendors, service providers, and regulatory bodies.
• Oversee budgeting, financial planning, cost control, occupancy optimisation, and resource allocation.
• Monitor performance across all teams, ensuring KPIs, SLAs, occupancy rates, guest satisfaction scores, and service standards are achieved.
• Support recruitment, talent development, and workforce planning to build a high-performing hospitality team.
• Represent the organisation at industry events, stakeholder meetings, and strategic engagements.
• Maintain and promote a strong organisational culture focused on professionalism, guest satisfaction, and operational excellence.
• Identify new opportunities for service development, property acquisition, partnerships, and market expansion.
• Provide regular reports, insights, and strategic recommendations to the Board of Directors.

Requirements

• Bachelor’s Degree in Business Administration, Hospitality Management, Tourism, Real Estate Management, or a related field (MBA is an added advantage).
• Minimum of 8 years’ leadership experience, with at least 5 years in a senior hospitality, property management, or short-term rental role.
• Experience working with international markets or clients, particularly UK-based, is a strong advantage.
• Strong leadership, communication, problem-solving, and strategic-thinking capabilities.
• Proven ability to scale hospitality operations, improve processes, and enhance overall performance.
• Strong financial acumen including budgeting, revenue management, and portfolio performance monitoring.
• Ability to manage multi-site operations, complex regulatory environments, and diverse stakeholder expectations.

Desirable:

• Experience in short-term rentals, serviced apartments, Airbnb portfolio management, or hospitality leadership.
• Experience working with international markets or clients, particularly UK-based, is a strong advantage.
• Innovative, forward-thinking, and comfortable making data-driven decisions to improve operations and profitability.

Application Closing Date
31st December, 2025.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@liftedhorizonng.com using the Job Title as the subject of the mail.