Tracking Officer at DAG Industries Nigeria Limited

DAG Industries Nigeria Limited provide the most popular range of Bajaj motorcycles, Bajaj tricycles, Bajaj genuine spares, MRF tyres, DAG lubricants and unfaltering after sales service. Backed by its untiring team of professional and trained technicians, authorized service stations and its own service center, DAG has been instrumental in developing Nigeria through building infrastructure and creating jobs thereby providing a livelihood for the common people in Nigeria. We at DAG are committed to provide genuine spare parts, accessories, and a never failing support to its customers and business associates.

We are recruiting to fill the position below:

Job Title: Tracking Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• The Tracking Officer is responsible for monitoring, tracking, and following up on customer loan repayments, overdue accounts, and asset-based finance portfolios.
• The role ensures timely recovery, accurate documentation, and compliance with the organization’s credit and risk management policies.
• The officer also provides regular portfolio reports and supports the loan recovery and collections team in mitigating financial risks.

Key Responsibilities
Portfolio Monitoring & Tracking:

• Monitor daily loan performance, repayment schedules, and overdue accounts.
• Track customers’ loan statuses to ensure timely repayment and compliance.
• Identify delinquent accounts and escalate cases to the Collections/Recovery team.
• Follow up with clients via calls, emails, and field agents to ensure prompt repayment.

Data Management & Reporting:

• Maintain accurate and updated records of customer accounts, transactions, and repayment activities.
• Generate daily, weekly, and monthly portfolio performance reports.
• Track asset-based finance items (vehicles, equipment, devices, etc.) using GPS or digital tracking tools where applicable.
• Flag irregularities and report unusual activities to the Risk/Compliance team.

Risk & Compliance:

• Ensure all tracking activities adhere to internal credit policies and regulatory standards.
• Support risk assessment by providing timely information on high-risk accounts.
• Assist in verifying customer information and loan documentation as required.

Customer Engagement & Support:

• Engage customers professionally to remind them of due payments.
• Provide assistance to customers experiencing repayment challenges and escalate for restructuring where necessary.
• Maintain positive customer relationships while enforcing repayment discipline.

Liaison & Collaboration:

• Work closely with Loan Officers, Collections, Credit Analysts, Recovery Officers, and Branch Managers.
• Coordinate with external partners (tracking companies, field agents, legal team) for asset tracking or recovery.
• Support management with strategic insights for improving portfolio quality.

Key Performance Indicators (KPIs)

• Portfolio at Risk (PAR) performance.
• Reduction in non-performing loans (NPL).
• Timeliness and accuracy of reports.
• Successful follow-ups and repayment recovery rate.
• Compliance with internal policies and regulatory guidelines.

Education & Experience

• Bachelor’s degree in Finance, Accounting, Economics, Business Administration or related field.
• Minimum of 2–5 years experience as a Tracking Officer, Collections Analyst, Loan Monitoring Officer, or similar role in the financial sector.
• Experience with loan management systems (LMS) or portfolio monitoring tools.

Skills & Competencies:

• Strong analytical and reporting skills.
• Proficiency in MS Excel and data analysis tools.
• Familiarity with GPS tracking systems (for asset finance roles).
• Excellent communication and customer relationship skills.
• High attention to detail and strong organizational ability.
• Ability to work under pressure and manage multiple delinquent accounts.
• Knowledge of credit risk management, loan recovery processes, and financial regulations.

Application Closing Date
7th December, 2025.