Customer Relationship / Front Desk Officer (NYSC) at Uniccon Group

Uniccon Group is the home of innovative and customizable tech products to meet your needs. We combine world-class expertise, experience, and modern tools to scale up your productivity. Valuing and collaborating for the best services have kept us ahead of the market. Individuals, SMEs, organisation, and government agencies achieve more with us.

Uniccon Group owns Africa’s leading hub for STEM research, training, and solutions (STEMFocus). Research is the bedrock of our innovative services in the marketplace, payment gateway, workflow optimization, financial intel, cybersecurity, cloud infrastructure, and e-learning products. We are futuristic and leading with METAVERSE and NFTs in Africa. The operations extend to Agro-commodities processing and export, fashion brands, and general contracting business. It oversees operations across Africa, Asia, Europe, the Americas, and other parts of the world. The products are innovative, and customizable to meet market needs. Unicorn Group is a key player in their respective industries.

We are recruiting to fill the position below:

Job Title: Customer Relationship / Front Desk Officer (NYSC) 

Location: Lagos

Responsibilities
Front Desk & Administrative Duties:

• Greet and welcome clients, visitors, and partners with warmth and professionalism.
• Maintain the front desk area, ensuring it is clean, organized, and visually appealing.
• Answer, screen, and route incoming calls to the appropriate departments or personnel.
• Manage appointment calendars, schedule client meetings, and assist staff with coordination needs.
• Handle incoming and outgoing correspondence, including mail and packages.
• Assist with documentation, data entry, filing, and other administrative tasks as necessary.
• Maintain accurate visitor logs and ensure adherence to facility access protocols.

Customer Relationship Management:

• Serve as the primary contact for client inquiries, complaints, and service-related questions.
• Build and maintain positive, long-term relationships with clients through consistent, high-quality service.
• Provide detailed information about the company’s services, products, policies, and processes.
• Ensure prompt resolution of customer concerns by coordinating with internal teams.
• Follow up with clients to assess satisfaction levels and identify opportunities for service improvement.
• Support client onboarding processes to ensure a seamless customer experience.
• Maintain a customer feedback system and provide periodic reports to management.

Internal Collaboration:

• Work closely with operations, sales, HR, and other departments to ensure smooth daily operations.
• Escalate urgent issues to relevant teams and track them to resolution.
• Contribute to the development of customer service standards and front-desk procedures.

Qualifications

• HND/Bachelor’s degree in Business Administration, Communications, Customer Service, or a related field
• Proven experience in customer service, customer relationship management, or front desk operations.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite and office management tools.
• Strong organizational, multitasking, and problem-solving abilities.
• Professional appearance with a friendly, customer-focused attitude.

Key Skills:

• Strong interpersonal and relationship-building skills.
• Ability to manage multiple tasks while maintaining attention to detail.
• Emotional intelligence and confidence in handling difficult clients.
• Proactive attitude with the ability to work with minimal supervision.
• High level of discretion and professionalism.

Application Closing Date
Not Specified.