Spa Business Manager at Worknigeria

Worknigeria was established with a Singular Vision. To help the vast Nigerian workforce find meaningful jobs. We are also on a mission to upskill them in the best ways possible and help them grow with and within their careers.

We are recruiting to fill the position below:

Job Title: Spa Business Manager

Location: Lekki, Lagos
Employment Type: Full-time
Reports To: Business Owner / Managing Director

Role Summary

• The Spa Business Manager is responsible for overseeing the daily operations, financial performance, staff management, client satisfaction, and strategic growth of the spa.
• This role demands a combination of leadership, operational expertise, customer service excellence, and strong business acumen.
• The Spa Business Manager ensures that the spa operates smoothly, clients receive exceptional service, and the business meets revenue, profitability, and brand standards.

Key Responsibilities
Operational Management:

• Oversee all spa operations including front desk, beauty services, massage, nails, and body treatments.
• Develop and enforce daily operational workflows and standard operating procedures (SOPs).
• Ensure smooth appointment scheduling, minimal wait times, and efficient service delivery.
• Monitor cleanliness, ambiance, and facility maintenance to align with luxury spa standards.
• Manage stock levels, order supplies, and reduce wastage.
• Ensure equipment is functioning properly, serviced, and safe to use.

Staff Leadership & Human Resource Management:

• Lead, motivate, and supervise spa therapists, technicians, receptionists, and support staff.
• Conduct recruitment, onboarding, performance reviews, and disciplinary actions when necessary.
• Create staff schedules, ensuring adequate coverage during peak hours.
• Facilitate training sessions on product knowledge, service excellence, and customer care.
• Foster a positive work environment, ensuring high morale and teamwork.
• Monitor staff performance using metrics and KPIs.

Client Experience & Relationship Management:

• Ensure every client receives premium, consistent, and memorable service.
• Handle client escalations, feedback, and service recovery professionally.
• Manage client retention strategies and loyalty programs.
• Oversee the customer journey—from booking to service to follow-up—to ensure a seamless experience.
• Maintain a high customer satisfaction rating across all platforms.

Sales & Revenue Growth:

• Develop and execute strategies to increase bookings, product sales, and repeat business.
• Drive seasonal promotions, service bundles, and wellness packages.
• Monitor daily, weekly, and monthly sales performance.
• Collaborate with marketing teams to create targeted campaigns.
• Lead upselling and cross-selling initiatives through staff training and accountability.
• Track revenue performance and identify areas for improvement or expansion.

Financial Management:

• Prepare budgets, manage expenses, and monitor profit margins.
• Develop tactical and competitive service pricing
• Oversee daily financial reconciliation (POS, inventory, POS transactions).
• Reduce operational costs without compromising quality.
• Analyze financial reports and provide monthly performance summaries to the owner.
• Implement cost-control strategies for products, labour, and utilities.

Marketing & Brand Development:

• Work with marketing and digital teams to enhance online presence and brand identity.
• Ensure consistent, high-quality content for social media, promotions, and client communications.
• Maintain partnerships with influencers, vendors, and wellness brands.
• Coordinate events, workshops, or open-house promotions to drive visibility and bookings.

Compliance & Quality Control:

• Ensure full compliance with health and safety regulations.
• Maintain strict hygiene, sanitation, and sterilization practices.
• Ensure staff adherence to spa protocols and service standards.
• Conduct regular audits and implement corrective actions where necessary.

Innovation & Service Development:

• Research and introduce new treatments, technologies, and wellness trends.
• Evaluate client feedback and market insights to improve or expand service offerings.
• Maintain relationships with top product suppliers to source premium spa products.
• Innovate service experiences to keep the spa competitive and relevant.

Required Skills & Qualifications

• Bachelor’s degree in Business Management, Hospitality, Spa Management, or related field (preferred).
• Minimum 2 - 4 years experience in spa, salon, wellness, or hospitality management.
• Strong leadership and team management skills.
• Excellent communication, customer service, and interpersonal abilities.
• Strong organizational skills and attention to detail.
• Knowledge of spa treatments, beauty services, and wellness products.
• Proficiency with spa management software (booking platforms, POS systems).
• Financial literacy (budgeting, reporting, targets, KPIs).
• Ability to work under pressure and manage conflict professionally.
• Professional, polished appearance and conduct.

Salary
N250,000 monthly.

Application Closing Date
5th December, 2025.