Business Continuity Lead (Remote) at dLocal

dLocal is the #1 payments leader focused on emerging markets and helps some of the best companies in the world expand in emerging countries. Global brands such as Amazon and Google rely on us to increase conversion by eliminating complexity and managing their payments expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it simple and risk-free for our client partners to make inroads into the world’s fastest-growing, emerging markets.

We are recruiting to fill the position below:

Job Title: Business Continuity Lead

Location: Lagos (Remote)
Position Type: Full Time

What’s The Opportunity?

• Be the regional Business Continuity Lead for Payins, owning operational resilience strategy, incident response leadership, and continuity planning across EMEA, aligned to global standards and local execution needs.
• Elevate continuity outcomes for merchants by coordinating people, processes, and platforms, and by partnering with processors, acquirers, card schemes, APM providers, and issuers.
• Translate the global BCMS into regional plans (policy, BIA, RTO/RPO, testing) to minimize disruption, reduce recovery time, and improve processor SLA adherence.
• Drive measurable impact on uptime, incident resolution time, root-cause closure quality, and stakeholder communications across time zones.

Responsibilities
What will I be doing?

• Lead end-to-end incident response across EMEA: triage, escalation, containment, communications, recovery, and post-incident reviews with clear ownership and SLAs
• Own regional continuity governance: maintain BIA, set and track RTO/RPO, run test exercises, publish learnings, and ensure ISO 22301-aligned improvements to the BCMS
• Coordinate with partners (processors, acquirers, card networks, APMs, issuers) to remove operational blockers, ensure redundancy and failover readiness, and reduce impact during partner incidents
• Assure merchant continuity: readiness checks for go-lives, hypercare, risk controls for new payment flows, and clear escalation pathways for CS/AMs
• Direct root-cause analysis (RCA) and documentation (e.g., Jira), track corrective actions, and institutionalize learnings across markets
• Drive metrics and reporting: incident volume, average time to resolve, processor SLA adherence, % traffic affected, communications timeliness, test coverage, and RCA completion
• Lead and develop the EMEA Business Continuity team (Managers/Specialists/Associates): hiring, coaching, prioritization, and performance management
• Partner cross-functionally with Ops Engineering (uptime/latency/alerts), Ops Support/IRM (systemic incidents, refunds, end-user), Global Partners & Enablement, and Global Initiatives to align fixes, automation, and standards
• Engage with Risk, Compliance, Product, and Technology to embed continuity requirements into platform roadmaps and ensure regulatory readiness.

Requirements
What skills do I need?

• 6–8+ years in payments/fintech operations or business continuity, including incident management and partner/processor engagement
• Deep understanding of payment operations and ecosystem (processors, acquirers, card schemes, APMs; credentials, routing, settlement, reconciliation)
• Demonstrated incident leadership across time zones with strong stakeholder management and executive communications
• Working knowledge of ISO 22301, BIA, RTO/RPO, PDCA, and continuity testing practices
• Data-driven mindset; proficiency with Sheets/Excel; familiarity with ticketing and documentation tooling (e.g., Jira); BI/SQL a plus
• Strong problem-solving, prioritization, and ownership under pressure; ability to coach and lead teams
• Excellent written and verbal communication; fluency in English (additional languages a plus).

Application Closing Date
Not Specified.