Head of Business Operations and Services (BOS) Program Office Europe at Ericsson Nigeria

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are recruiting to fill the position below:

Job Title: Head of Business Operations and Services (BOS) Program Office Europe

Job ID: 776662
Location: Abuja (FCT)

Job Summary

• We are looking for a Head of Program Management Europe within the Service Line (SL) Business and Operations Systems (BOS) as a key leadership role responsible within BOS Program Office.
• This role is responsible for establishing strong project management practices in pre-sales and delivery, ensuring solution deliverability, process adherence, realizing financial commitments and realizing customer value.
• This role reports to the Head of SL BOS Delivery Excellence for MEMA and will be part of BOS Delivery Excellence Leadership team.

Responsibilities
What You Will Do:

• Lead BOS Delivery Fulfillment practice across Europe cluster, managing Program Directors (PD), and Project Managers (CPM).
• Senior People Manager of own unit and a senior Leader across matrixed organization to all PDs/CPMs and Contract Fulfillment Responsible (CFR).
• Closely Partners with Global Delivery program office.
• Set Individual Performance and Development goals for members with regular check-ins.
• Responsible for team dimensioning; and Cost Center Responsible to deliver over-Absorption target and required Utilization/Billability.
• Accountable for the delivery of Services (scope, cost, quality, and time).
• Responsible for competence management and upskilling of their community to serve business needs.
• Define and drive SI and ADM Execution adherence model with Service Delivery Tools, Process & Methods.
• Accountable for overall resource forecasting and planning; and achieving right-shoring targets. 
• Accountable Services Financial Planning, Forecasting, and Landing with partnership with BOS CU Delivery and CSS CUs.
• Drive a Knowledge Sharing and Asset building culture across CPM/CFR community. 
• Drive Live Node Activity (LNA) Adherence in CPM community.
• Instill a culture for add on sales and customer value maximization.
• A champion for Compliance and the application of the Detailed Application Guidelines. 
• Services Profitability Improvement focus through cost control, change management, quality adherence, and Automation.
• Revenue realization based on committed timelines and in line with financial forecasts.
• Works closely with the BOS CU Delivery Units to drive BOS Services Delivery. 
• Single Point of Accountability/Escalation for SL BOS service delivery issues.
• Accountable to review and sign-off on Solution Responsible and Fulfilment responsible artifacts during Pre-sales.

Requirements
What You Will Bring:

• 12+ years of experience in Telecom/Systems Integration, ADM and Operations driving sophisticated programs and operations with a strong delivery track record. 
• University degree in ICT/Engineering. Graduate degree such as an MBA is a plus. 
• Strong People Manager track record leading Senior Team members and Proven leadership experience, managing senior teams and leaders across matrixed, multicultural, and geographically distributed environments.
• Demonstrated experience leading cross-functional highly matrixed and globally distributed teams.
• Mandatory certifications: PMP and JS8 Program Director GIAP certification 
• In depth knowledge of different SDLC methodologies including Agile and waterfall approaches
• In depth knowledge and experience in project management and governance frameworks
• Expert level in Digital Transformation for OSS/BSS and surrounding Domains. 
• Strong consultative, presentation, and communication skills
• Proven track record to deliver results within a time sensitive and high-pressure environment.
• Strong experience in organizational and program-level governance.
• Fluent in English; additional languages are a plus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online