Head of Business Operations and Services (BOS), Integrated Services Hub I at Ericsson Nigeria

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are recruiting to fill the position below:

Job Title: Head of Business Operations and Services (BOS), Integrated Services Hub I

Job ID: 776664
Location: Abuja (FCT)

Job Summary

• We are looking for a Head of Integration Services Hub1 within Service Line (SL) Business and Operations Systems (BOS) as a key leadership role part of BOS Delivery Excellence, responsible for leading the service excellence.
• The role focuses on services business pre-sales and overlooks integrated delivery models setup including System Integration, Application Development & Maintenance , and IT Managed Services.
• This role reports to the Head of SL BOS Delivery Excellence for MEMA and will be part of BOS Delivery Excellence Leadership team.

Responsibilities
What You Will Do:

• Lead BOS service excellence, managing team of senior services professionals.
• Accountable for services engagement and pre-sales including target topline and profitability.
• Responsible for aligning with Solution Area on Services GTM and drive services offering build up , presales and delivery engagements for the EMEA region.
• Secure service delivery readiness through competence planning inline with business and portfolio evolution.
• Senior People Manager of own unit and a senior Leader across matrixed organization extending to solution line professionals in other CU BOS, BOS solution lines and SD/SDU units.
• Adopt, position and expand integrated service delivery offerings; with focus on customer value realization, delivery efficiency, and adapting to different commercial models.
• Champion delivery efficiency initiatives in collaboration with program management, CU BOS SL and SD/SDU.
• Set Individual Performance and Development goals for members with regular check-ins.
• Responsible for team dimensioning; and Cost Center Responsible to deliver over-Absorption target and required Utilization/Billability.
• Drive a Knowledge Sharing and Asset building culture across their community. 
• Instill a culture of add-on sales and customer value maximization.

Requirements
What You Will Bring:

• 12+ years of experience in telecom industry with leadership track record in professional services including system integration, application development & maintenance, and IT managed services.
• Deep understanding of BOS portfolio including products and services.
• University degree in ICT/Engineering. A graduate degree such as an MBA is a plus. 
• Strong People Manager track record leading Senior Team members and leading Leaders.
• Deep Telecom knowledge including understanding of Telecom networks, OSS & BSS components and familiarity with TmForum (eTOM, SID, TAM)
• Advanced experience with IT Systems and Integration
  •   OSS and BSS full stack integrations and surrounding ecosystems
  •   API management & microservice architecture
  •   Cloud-Native & Platform transformation
  •    Data analytics, AI/ML applications in service operations
• In depth knowledge of different SDLC methodologies including Agile, Waterfall and DevOps approaches.
• Proven experience with MS IT and ADM related frameworks – ITIL, COBIT & SAFe
• Demonstrated experience leading cross-functional highly matrixed and globally distributed teams.
• Recommended certifications (external): ITIL, Lean Six Sigma, PMP
• Recommended certifications (internal): MSCOO, ICT PD JS8 GIAP certification
• Strong consultative, presentation, and communication skills
• Proven track record to deliver results within a time sensitive and high-pressure environment. 
• Highly proficient collaboration skills
• Solid ability to communicate effectively at executive levels.
• In-depth knowledge of running Organizational and Solution Level Governance.
• Fluent in English; additional languages are a plus.

Application Closing Date
Not Specified.