IT Field Support Engineer at Dangote Industries Limited

Dangote Group is one of Nigeria’s most diversified business conglomerates with a hard – earned reputation for excellent business practices and products’ quality with its operational headquarters in the bustling metropolis of Lagos, Nigeria in West Africa.

We are recruiting to fill the position below:

Job Title: IT Field Support Engineer

Location: Dancom HO, Lagos

Description

• Provide first-line support and troubleshooting for IT-related issues, including hardware, software, network, and other technical problems 
• Escalate unresolved issues to appropriate technical teams and track the progress of the resolution process 
• Guide users on how to use IT systems and applications, including password resets and user account management 
• Maintain accurate records of all incidents and service requests, including details of the diagnosis and resolution provided 
• Monitor the performance and availability of IT systems and applications, identifying and reporting any issues or anomalies 
• Provide remote support to off-site users and liaise with other IT teams to resolve any issues that may arise 
• Participate in IT projects and initiatives as required, providing input on end-user requirements and testing new systems and applications.

Qualification and Experience 

• Bachelor's Degree in Computer Science or related field 
• Minimum of 3 years of experience in IT technical support role 
• Excellent problem-solving skills and ability to troubleshoot complex technical issues 
• Experience with Microsoft Windows OS, Active Directory and basic networking concepts 
• CompTIA Certification is preferred.

Competencies and Skills:

• Strong customer service orientation with excellent communication and interpersonal skills 
• Good problem-solving and analytical skills with attention to details
• Ability to manage multiple tasks and priorities in a fast-paced environment 
• Understanding of IT infrastructure components, including servers, network devices and storage systems 
• Adaptability and flexibility, with a continuous learning mindset.

Benefits

• Private Health Insurance.
• Paid Time Off.
• Opportunities for Professional Growth and Career Advancement.
• Training and Development Programs.
• Competitive Salary.
• Collaborative and Supportive Work Environment.

Application Closing Date
Not Specified.