Customer Care Officer at Amala Sky (Ose Olorun Food Canteen)

Amala Sky (Ose Olorun Food Canteen) is a renowned food restaurant located in the heart of Lekki, Lagos State with menu ranging from local meals to continental dishes. The restaurant promises an experience with nourishing meals, bursting with flavours, and served with excellent customer service.

We are recruiting to fill the position below:

Job Title: Customer Care Officer

Location: Abuja
Employment Type: Full-time
Department: Customer Service
Reporting Line: Reports directly to the Restaurant Manager or Front Office Supervisor.

Job Summary

• The Customer Care Officer is responsible for managing customer interactions, addressing inquiries, resolving complaints, and ensuring guests receive excellent service from the moment they contact or visit the restaurant.
• This role requires strong communication skills, professionalism, and the ability to maintain a positive customer experience across all touchpoints, including in-person, phone, and digital platforms.

Key Responsibilities

• Welcome and attend to customers politely upon arrival or via phone calls.
• Respond to all customer inquiries regarding menu items, services, reservations, and restaurant policies.
• Handle customer complaints promptly and professionally, escalating issues when necessary.
• Follow up with customers to ensure satisfaction and encourage repeat business.
• Maintain a calm and friendly attitude during high-pressure situations.
• Communicate guests’ needs, feedback, and concerns to the appropriate department
• Assist with reservation management, booking confirmation, and customer follow-up messages.
• Share daily updates, customer feedback, and operational concerns with the manager.
• Maintain accurate customer records, reservation logs, and complaint registers.
• Assist in documenting daily customer interactions and service improvements.
• Respond to customer messages on WhatsApp, social media, or online ordering platforms.
• Monitor customer reviews and escalate areas that need improvement.
• Assist the front-of-house team during busy hours with welcoming customers or directing them to tables.
• Maintain high standards of personal grooming and professional conduct.
• Protect customer privacy and handle all customer information confidentially.

Qualifications & Requirements

• Minimum of SSCE; OND/HND/BSc in related fields is an added advantage.
• 1–2 years of experience in customer service or hospitality preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work under pressure.
• Good problem-solving skills and a positive, customer-first attitude.
• Basic computer skills; familiarity with WhatsApp Business, and social media engagement.
• Neat appearance and excellent grooming standards.

Working Hours

• Shift-based schedule according to restaurant operations. Must be available to work weekends, evenings, and public holidays.

Salary & Benefits

• Salary: N70,000 per month.
• Possible additional benefits may include staff meals, bonuses, or overtime.

Application Closing Date
Not Specified.