Specialist, Product Analysis & Design at T2 Mobile (Formerly 9mobile)

9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.

We are recruiting to fill the position below:

Job Title: Specialist, Product Analysis & Design

Location: Lagos

Job Summary

• Assist in translating concepts and ideas into products and services, thus ensuring that approved concepts relating to consumer segments are converted to product design specifications and manage the end-to-end delivery of products and services.

Roles and Responsibilities

• Develop the product design specification for all approved concepts from Consumer Segments.
• Coordinate with key stakeholders (IT, Engineering, Commercial, Finance, Customer Experience and Revenue Assurance) involved in the implementation of consumer segment products and services
• Conduct research on key consumer segment related products and services as well as developments and trends in the telecommunications industry.
• Document the FAQ’s for new all consumer products and services and lead the facilitation of product training before the launch of services.
• Review all test cases developed by the QA team for all consumer products and services to ensure that the test cases are aligned with the product requirements.
• Propose modifications to enhance products/services within the consumer segment by identifying potential product and services innovations and proffer recommendations on identified concepts through to launch.
• Assist in monitoring, evaluating and reporting on the performance and quality of all consumer services in line with defined functionalities and specifications.
• Attend unit/team meetings as required.
• Coach, supervise and direct the activities of subordinates/junior staff (where applicable).
• Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Product Analysis and Design
• Perform any other duties as assigned by the Manager, Product Analysis and Design

Education and Experience

• First Degree or its equivalent in a relevant discipline.
• Three (3) to five (5) years relevant work experience.

Application Closing Date
Not Specified.