Head, Products & Digital Services at T2 Mobile (Formerly 9mobile)

9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.

We are recruiting to fill the position below:

Job Title: Head, Products & Digital Services

Location: Lagos

Job Summary

• Responsible for the design, launch, and implementation of both strategic and tactical products interventions and initiatives to deliver on T2 Mobile’s customer and revenue objectives.
• Responsible for the end-to-end management of T2 Mobile’s consumer products and services portfolio in alignment with the organization’s market objectives.

Roles and Responsibilities

• Develop, execute and manage T2-Mobile’s product marketing strategy to achieve customer and revenue targets
• Design and implement the market segmentation strategy for T2-mobile with continued adaptations to evolving market dynamics 
• Ensure successful configuration, testing and launch of approved products within the stipulated time frame
• Post launch evaluation and in-life management of existing products portfolio
• Ensure the periodic testing of live products to ensure that the attributes are not altered without proper approvals
• Ensure that launched products are profitable and do not expose the business to leakages and/or fraud
• Regularly evaluate Market and Competitive benchmarks to inform/fine-tune T2-Mobile’s product strategy roadmap
• Conduct periodic research and VOC surveys to proactively identify customer needs, as well as changing consumption dynamics
• Work with the Usage and Retention team to rollout and monitor appropriate baby care programmes for new customers
• Work with the Usage and Retention team to design and implement a robust CVM framework to minimise customer inactivity and to mitigate churn
• Ensure regulatory compliance across T2-Mobile’s entire products and services portfolio
• Liaison with other commercial units for targeted initiatives (such as events and experiential activities) to attract and retain valuable customers
• Build and sustain strong and long-lasting relationships/partnerships with major mobile applications service providers (MASPs) to ensure a robust VAS & digital services portfolio for T2-mobile
• Work together with other departments and divisions within the organization to identify any process improvements and improve standards, efficiency and profitability.

Education and Experience

• First Degree or equivalent in a relevant discipline.
• Postgraduate/ professional qualification in a related field will be an added advantage.
• Eight (8) to Ten (10) years’ work experience, with at least three (3) years in a leadership role.
• Advanced Microsoft Office skills: PowerPoint, Excel, Word
• Strong research and analytical skills, with an ability to identify trends, draw valid conclusions, make insightful recommendations and create dynamic presentations.
• Product strategy formulation and evaluation
• Business planning and business case evaluation

Application Closing Date
18th December, 2025.