Restaurant Operations Manager at a Premium Highbrow Restaurant - Elvaridah Limited

Elvaridah Limited - Our client is a premium, highbrow restaurant located in the heart of Victoria Island, known for its exceptional dining experience, creative dishes, and elegant ambience. 

They are recruiting to fill the position below:

Job Title: Restaurant Operations Manager

Location: Lagos
Employment Type: Full-time

Summary

• We are currently seeking an experienced and business-driven Operations Manager to elevate our sales and operational efficiency especially during the high-demand festive season.

Role Overview

• The Operations Manager will oversee day-to-day restaurant operations, ensure service excellence, drive sales, manage staff, and uphold the brand standards of the restaurant.
• The ideal candidate is proactive, highly organized, and commercially minded with experience in high-end dining environments.

Key Responsibilities
Operations Management:

• Oversee daily restaurant operations across service, kitchen, and customer experience.
• Ensure smooth coordination between front-of-house and back-of-house teams.
• Maintain high standards of food quality, service delivery, hygiene, and safety.
• Implement operational processes, SOPs, and service standards that reflect the restaurant’s brand.
• Manage inventory, supplies, and vendor relations to ensure business continuity.

Sales & Revenue Growth:

• Develop and execute strategies to increase sales, foot traffic, and customer spend—especially during the festive period.
• Monitor daily, weekly, and monthly sales performance and provide actionable insights.
• Drive upselling initiatives and ensure staff are meeting sales targets.
• Identify new business opportunities, partnerships, group bookings, and event sales.

Customer Experience:

• Ensure an exceptional and memorable guest experience at every touchpoint.
• Address customer complaints professionally and resolve issues promptly.
• Maintain a strong presence on the floor during peak hours.

Team Leadership & Performance:

• Supervise, coach, and motivate staff to uphold excellent service standards.
• Conduct training sessions for service improvement, upselling, and customer engagement.
• Manage shift schedules, attendance, discipline, and performance reviews.

Financial & Administrative Oversight:

• Oversee cash handling, reconciliation, and reporting.
• Monitor operational expenses and ensure cost efficiency without compromising quality.
• Prepare regular operational and sales performance reports for management.

Festive Season Strategy & Execution:

• Lead high-volume operations and ensure readiness for holiday traffic.
• Execute festive promotions, themed events, and customer engagement activities.
• Ensure staff are adequately trained, scheduled, and equipped for peak periods.

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• 3–5 years experience as an Operations Manager or similar role in a high-end restaurant, lounge, or hospitality brand.
• Strong sales drive with proven experience increasing revenue.
• Exceptional leadership, communication, and people-management skills.
• Excellent understanding of restaurant operations and customer service.
• Ability to thrive in fast-paced, high-pressure environments—especially during festive seasons.
• Strong problem-solving skills and attention to detail.
• Flexibility to work evenings, weekends, and holidays as required.

Compensation
Monthly Salary + Commission.

Application Closing Date
Not Specified.