Head of Concierge at Uleval Technology

At Uleval Technology, we help businesses from healthcare, Oil and Gas, transportation, real estate, communication, and other industries seize new opportunities, overcome business challenges.

We are recruiting to fill the position below:

Job Title: Head of Concierge

Location: Ikeja, Lagos
Employment Type: Full-time

Summary

• This person would Leadand motivatethe concierge team to provide world-class, personalized service, exceeding guest expectations by anticipating needs and handling unique requests, ensuring seamless operations and consistent delivery of luxury experiences in hotels, resorts, or luxury residential settings.

Key Responsibilities

• Team Leadership & Training: Recruit, train, mentor, and supervise the concierge team, setting performance goals and fostering a culture of excellence and proactive service.
• Guest Services Management: Oversee daily guest interactions, handling complex requests for bookings (dining, events, transport, tickets), information, and special arrangements, acting as the main point of contact for VIPs.
• Problem Resolution: Swiftly and effectively resolve guest complaints and issues, turning challenges into positive experiences.
• Local Expertise: Maintain extensive, up-to-date knowledge of the property, local attractions, restaurants, transportation, and businesses to provide tailored recommendations.
• Operational Oversight: Develop and implement service protocols, manage staff schedules, coordinate with other hotel departments (housekeeping, F&B, security), and manage budgets.
• Guest Feedback: Actively seek guest feedback to improve service quality and identify areas for enhancement.
• Relationship Building: Cultivate strong relationships with local vendors and partners to enhance service offerings.

Qualifications & Skills

• Interested candidates should possess an HND / Bachelor`s / Master`s Degree with 5 - 15 years experience. 
• Experience: Proven background in luxury hospitality or concierge services, with significant leadership experience.
• Leadership: Strong ability to motivate, coach, and manage a diverse team.
• Communication: Exceptional interpersonal, written, and verbal communication skills.
• Problem-Solving: Highly adaptable, resourceful, and calm under pressure.
• Local Knowledge: In-depth understanding of the local area.
• Tech Savvy: Familiarity with concierge software and digital tools.

Work Environment:

• Dynamic, fast-paced, often requiring early starts, late finishes, and weekend work, with potential for high-pressure situations.

Application Closing Date
18th December, 2025.

How To Apply
Interested and qualified candidates should send their CV to: jobs@uleval.com using the job title as the subject of the mail.