Operations Manager at Casalavoro Limited

CasaLavoro Limited is a fast-growing company with diverse interests in Real Estate, Hospitality, Asset Management, and Agricultural Commodity Trading. We're committed to excellence and innovation, delivering top-tier services that set new industry standards. Our expertise and passion drive growth, reliability, and exceptional client experiences.

We are recruiting to fill the position below:

Job Title: Operations Manager

Location: Wuse 2, Abuja (FCT)

Job Summary

• We are seeking a dynamic and experienced Operations Manager.
• The ideal candidate will be responsible for overseeing daily operations, enhancing guest satisfaction, and ensuring optimal efficiency across all departments.
• This is a hands-on leadership role requiring strong organizational, interpersonal, and problem-solving skills.

Responsibilities

• Manage the day-to-day operations of the residence, including front office, housekeeping, maintenance, food & beverage, and guest services.
• Supervise and coordinate the activities of department heads and staff, fostering a culture of accountability, service excellence, and teamwork.
• Monitor and improve guest experience metrics, resolve escalated issues promptly, and ensure consistent delivery of high service standards.
• Implement training programs, performance reviews, and professional development plans to enhance team productivity and morale.
• Assist in managing budgets, monitoring expenses, and ensuring operational cost-effectiveness without compromising service quality.
• Enforce standards in cleanliness, safety, and service in compliance with company policies and hospitality regulations.
• Oversee procurement and vendor relationships, ensuring timely supply and quality of goods and services.
• Generate operational reports, analyze performance data, and propose strategic improvements to enhance overall efficiency and profitability.

Requirements

• Candidates should possess a Degree in Hospitality Management, Business Administration, or a related field (preferred).
• Minimum of 5–7 years of proven experience in a managerial role within the hospitality industry, preferably in a residential hotel, boutique hotel, or serviced apartment setting.
• Strong leadership, people management, and decision-making skills.
• Excellent verbal and written communication skills in English; knowledge of other languages is an advantage.
• Ability to resolve guest and operational issues calmly and effectively.

Preferred Attributes:

• Strong presence and confidence in dealing with guests and team members.
• High attention to detail with a proactive and hands-on management approach.
• Professional grooming and demeanor aligned with a high-end hospitality environment.
• Prior experience in opening or repositioning hospitality properties is a plus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: hr@casalavoro.net using “Operations manager” as the subject of the email.