Quality & Training Coordinator at Vitel Wirless Limited

Vitel Wireless Limited is Nigeria’s first Mobile Virtual Network Operator (MVNO), pioneering innovative wireless and digital communication solutions for individuals and businesses across the country. As part of our mission to deliver world-class connectivity and customer experience, we are expanding our Customer Support in Lagos and seeking talented professionals to join our growing team.

We are recruiting to fill the position below:

Job Title: Quality & Training Coordinator

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• The Quality and Training Coordinator supports customer support excellence by creating and delivering training, monitoring service quality, and coaching agents.
• They assess performance, identify improvement areas, maintain quality standards, and help ensure a consistent, high-quality customer experience.

Key Responsibilities

• Monitor quality across calls, emails, chats, and tickets for all tiers.
• Develop training, onboarding, and certification programs.
• Identify performance gaps and create improvement plans.
• Maintain an updated knowledgebase and SOPs.
• Conduct compliance and quality audits.
• Track QA metrics and report findings.
• Assist with policy updates and process revisions.

Qualifications & Experience

• Bachelor’s degree in Business, Communications, Education, or related field.
• 2–4 years of experience in customer support, quality assurance, or training.
• Strong knowledge of customer service processes and quality standards.
• Experience with QA tools, training platforms, and support systems.
• Excellent analytical, coaching, and communication skills.
• Ability to work under pressure and manage multiple priorities.

What We Offer

• Competitive remuneration and benefits package.
• Dynamic and innovative work environment.
• Opportunities for professional growth and training.
• Be part of Nigeria’s first MVNO shaping the future of connectivity.

Application Closing Date
11th December, 2025.