Call Center & Sales Support Supervisor at Bluewave New Energy Tech Nig Company

Blue Wave New Energy Technology Nigeria Company Limited is an innovative new energy company headquartered in Nigeria, committed to providing economical and sustainable power energy solutions to the African continent. The company was founded in 2023 and is headquartered in Lagos, with R&D and manufacturing centres in Jiangxi, China.

With cost-effective products and innovative business models, Blue Wave New Energy is committed to contributing clean and reliable power energy to Africa's progress and prosperity. Its product lines cover solar lighting systems, portable energy storage equipment, home-integrated energy storage systems, and outdoor mobile power platforms to meet customers' power needs in multiple scenarios.

We are recruiting to fill the position below:

Job Title: Call Center & Sales Support Supervisor

Location: Ikeja, Lagos
Employment Type: Full-time

Job Purpose

• The Call Center & Sales Support Supervisor will oversee both outbound sales operations and after-sales customer support.
• This role aims to drive revenue growth through efficient lead conversion, customer engagement, and strong coordination between the sales, marketing, and service teams.

Key Responsibilities
Sales Outbound & Performance Growth:

• Build, train, and manage an outbound call team responsible forlead generation, customer activation, and conversionto achieve company sales targets.
• Design effectivesales call scripts and communication strategiestailored for different client segments (distributors, retail clients, and project customers).
• Develop and executedaily, weekly, and monthly outbound plans, and monitor KPIs such as call volume, connection rate, conversion rate, and revenue contribution.
• Oversee theentire lead-to-order process, ensuring every interaction is properly recorded and tracked in the CRM system.
• Work closely with the marketing team to follow up on campaign leads, reactivate dormant customers, and improve the conversion rate of marketing activities.
• Analyze sales performance data, identify improvement opportunities, and provide insights to optimize call efficiency and close rates.

After-Sales Support & Customer Satisfaction:

• Supervise inbound and outbound service calls related toproduct installation, maintenance, troubleshooting, and customer complaints, ensuring professional and timely resolution.
• Establish astructured follow-up and satisfaction survey systemto maintain long-term customer relationships and identify cross-selling opportunities.
• Build aclosed-loop service mechanism, track the resolution of each issue, and report findings for product and service improvement.
• Ensure allcustomer records, service tickets, and installation feedbackare accurately updated in the CRM and call systems.
• Support the after-sales department in coordinating with field technicians to ensure quick problem closure and feedback communication.

Team Leadership & Management:

• Recruit, train, evaluate, and motivate call center agents, building asales-driven and service-oriented team.
• Conduct regular training programs onsales techniques, communication skills, and customer psychologyto improve conversion rates.
• Hold weekly and monthlyperformance review meetingsto analyze results, share best practices, and identify corrective actions.
• Manage thecall system, CRM platform, recordings, and reporting tools, ensuring data security and transparency.
• Foster a result-oriented, collaborative culture with clear accountability and reward mechanisms.

Cross-Department Coordination:

• Collaborate with Sales, Marketing, After-Sales, and Financeteams to ensure smooth customer lifecycle management from lead generation to service completion.
• Prepareregular performance and customer feedback reportsfor management, providing actionable recommendations to improve processes and performance.
• Assist in developing integrated customer engagement strategies that align with the company’s sales goals.

Qualifications & Requirements

• Bachelor’s Degree or above in Marketing, Management, Communication, or related fields.
• Minimum 3 years of experience managing a call center or outbound sales team, preferably in renewable energy, electronics, telecom, insurance, or FMCG industries.
• Strong knowledge oftelesales operations, CRM systems, and performance analytics.
• Excellentleadership and motivational skills, with proven ability to drive a sales-oriented team to exceed targets.
• Strong analytical, communication, and organizational skills; capable of managing multiple priorities under pressure.
• Fluency in English is required; ability to speak local languages (Yoruba, Hausa, Igbo) will be an added advantage.

Salary & Benefits

• Compensation: Competitive base salary + performance commission + bonus (based on sales KPIs)
• Benefits: Paid annual leave, social insurance, performance bonus, and career advancement opportunities.

Application Closing Date
31st December, 2025.