General Manager at Citi Hause - Sow Real Estate Nigeria Limited

Sow Real Estate Nigeria Limited - Our client, Citi Hause is a leading facility management company dedicated to providing premium, efficient, and reliable estate management services. We specialize in delivering seamless facility operations, exceptional customer service, and sustainable solutions that enhance the value and livability of residential estates.

They are recruiting to fill the position below:

Job Title: General Manager

Location: Abuja (FCT) 

Summary

• We are expanding and seeking a highly skilled and strategic General Manager to lead our operations, drive business growth, and ensure excellence across all managed estates.
• The General Manager will oversee the day-to-day operations of Citi Hause, ensuring high-quality service delivery, client satisfaction, operational efficiency, and continuous growth of the business.
• This role requires strong leadership, deep knowledge of facility and estate management, and the ability to manage teams, budgets, and client relationships efficiently.

Key Responsibilities

• Provide strategic leadership and direction for the overall operations of Citi Hause.
• Oversee the management and performance of all estates under Citi Hause.
• Ensure timely and high-quality facility management services including security, cleaning, maintenance, waste management, landscaping, and technical services.
• Build and maintain strong relationships with estate residents, executives, vendors, and regulatory bodies.
• Develop and implement operational policies, processes, and service standards.
• Lead, supervise, and evaluate staff performance across the organization.
• Manage budgets, financial plans, and cost-control strategies for all estates.
• Drive business development initiatives to attract new clients and expand service offerings.
• Ensure compliance with health, safety, and environmental regulations.
• Handle escalated complaints professionally and ensure prompt resolution.
• Prepare periodic operational reports and present performance updates to management.

Requirements

• Bachelor’s degree in Estate Management, Facility Management, Business Administration, or related field (Master’s degree is an added advantage).
• Minimum of 4–7years proven experience in facility management, estate management, operations, or a similar leadership role.
• Strong leadership, organizational, and decision-making skills.
• Excellent communication and stakeholder management abilities.
• Strong financial management and reporting skills.
• Ability to multitask, work under pressure, and manage large teams.
• Professional certifications in facility/estate management (IFMA, BIFM, etc.) are an added advantage.

Preferred Competencies:

• Strategic and analytical thinking
• Customer service excellence
• Problem-solving and conflict resolution
• Business development mindset
• High level of integrity and professionalism

Application Closing Date
Not Specified.